Adventureland Park 2027 - Retail Lead

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Retail Lead is responsible for managing operations of one or more Retail locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls.

Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

We are currently looking for a:

Adventureland Park 2027 - Retail Lead

Roles & Responsibilities:

Supervisory Duties:

Assist with the daily supervision of the Retail and Rentals team and any other assigned departments

Lead by example, attitude, and as a representation of Adventurelands core values

Act as an approachable mentor and coach to all assigned hosts

Become knowledgeable of performing the essential duties of all Retail and Rental positions and backfill these positions when needed

Assist with onboarding and training hosts on how to safely and successfully perform their jobs

Ensure that all required meals and other breaks are given in accordance with Iowa Law

Assist with team scheduling and timekeeping activities

Departmental Duties:

Welcome and greet all guests as they enter Retail locations

Perform opening and closing procedures of assigned unit(s) including daily cleanup.

Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops

Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked

Proactively communicate inventory needs to Retail Manager before items are sold out

Collaborate with Retail Manager to merchandise stores and improve product sales

Ensure hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)

Monitors cashier activities to ensure continuous accuracy and compliance with POS procedures.

Ensure merchandise and Retail supplies are well stocked and organized

Maximize unit visual merchandising standards.

Maintains cleanliness of store areas including exteriors.

Manages inventory, focusing on stock par levels, shrink and waste controls.

Oversees ancillary duties related to lockers, speedy pass and water park rentals.

Be on alert for possible theft

Reports maintenance or safety concerns to a supervisor or manager in a timely manner

All other duties assigned by leadership

Education & Experience:

No education required

1+ years of previous Retail, point of sale, and/or supervisor experience is desired.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 16 years of age to comply with Iowa Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to positively engage with guests to promote sales and customer satisfaction

Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to stand, walk, and remain on feet for majority of the workday

Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to use a step ladder in a safe and proper manner

Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions:

This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Some exposure to dust and chemical cleaning agents

Subject to frequent interruptions and requests that may require reprioritization of activities

Working at Adventureland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits:

Adventureland Perks & Benefits:

Flexible schedule

Ability to cross-train and learn unique skills across various departments

Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off

Invitations to exclusive company-sponsored host events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland. Apply today!

Do not miss the chance to spark your career now!

Do not miss the chance to spark your career now!