Adventureland Park - IT Support Intern

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The IT Support Intern will assist with the set-up and maintenance of all networking systems for all Adventureland's IT infrastructure, as well as provide IT support for special events. This position will provide the incumbent with invaluable work experience and a deep knowledge of IT that will supplement their college instruction.

We are currently looking for a:

Adventureland Park - IT Support Intern

Roles & Responsibilities:

Immerse in the IT department function and assist with special projects

Interact with park leadership and departmental heads to better understand their business needs, current issues, and proposed improvements; gather and present this information to IT and park Leadership

Assist with training end-users on a variety of IT platforms

Maintain computer network documentation and update computer maintenance manuals, as needed

With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment

Provide direct user support for all assigned users' software and hardware needs.

Support computer equipment or units of local area networks requiring use of standard interface protocols

Assist with installation and cabling, user support, backups, and IT documentation

Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds

Provide support to users relating to both hardware and software problems on their personal computers

Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards

Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks

Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication

Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders

Assist with the take down, removal, and/or storage of workstations for festivals and events

All other duties assigned by leadership

Education and Experience:

Must be currently enrolled in (or a recent graduate of) a bachelor’s or master’s degree program with a concentration in IT, Cybersecurity, or a related discipline

1+ years of work experience as an IT Technician or Support role preferred

Previous IT Help Desk experience is a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with Iowa Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season

Must possess a valid driver’s license and a good driving record

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment

Ability to prioritize, triage, and successfully resolve IT issues and emergencies

Must be proficient in Microsoft Excel, Word, and Power Point.

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to remain seated for extended periods of time, while using a computer

Ability to stand, walk, and remain on feet for extended periods of time during the day

Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

Ability to consistently use hands to grasp, control, move objects/tools

Working Conditions:

This role will be based in an office setting with frequent exposure to all other indoor and outdoor park locations

Subject to extended work hours to complete time-sensitive IT requests; Working extra hours each week is typical, particularly during the park’s operating season

Subject to working in cluttered or confined IT and server spaces

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Frequent exposure to dust and chemical cleaning agents

Working at Adventureland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits:

Adventureland Perks & Benefits:

Flexible schedule

Ability to cross-train and learn unique skills across various departments

Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off

Invitations to exclusive company-sponsored host events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland. Apply today!

Do not miss the chance to spark your career now!

Do not miss the chance to spark your career now!