Advocacy Operations Associate, Advocacy Operations

The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success.

• Key job responsibilities
• Follows SOP or manager's instructions and ensures tasks are quality compliant
• · Contributes to project improvement ideas, if applicable
• · Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
• · Proactively raises issues/alarms to manager or stakeholders
• · Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
• · Maintains records of day-to-day work by updating trackers or workflow tools
• · Meets predetermined and assigned productivity targets and quality standards.

• About the team
• Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience. This is accomplished through: Real time monitoring and offline operational work. The AO team is looking for an L2 associate at Hyderabad site to support the operations team.

Basic qualifications

• - Bachelor's degree
• - Experience with Microsoft Office products and applications

Preferred qualifications

- Speak, write, and read fluently in English

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