Agency Recruitment Lead

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

To lead, manage, and scale the Future Me and Switch programs as strategic recruitment and development initiatives within the agency, targeting both career switchers and ex-bankers. This role is responsible for ensuring end-to-end program success, including recruitment, onboarding, activation, productivity, retention, and compliance, aligned with agency growth objectives. Key Responsibilities

· Own and drive end-to-end execution of Future Me & Switch programs

· Ensure achievement of recruitment targets across both programs

· Oversee structured and high-quality candidate selection and screening

· Lead onboarding, training, and mindset transformation journey for new joiners

· Drive activation, productivity (FYP, case count), and persistency outcomes

· Enable and support leaders in mentoring, coaching, and team development

· Monitor performance through dashboards, reporting, and early intervention

· Ensure alignment between hiring expectations and actual performance outcomes

· Manage incentive, allowance, and funding governance where applicable

· Ensure compliance with program rules, SOP, and risk mitigation frameworks (clawback, quota, EWS)

· Drive multi-channel sourcing strategy (LinkedIn, referrals, digital campaigns, events)

· Continuously improve program effectiveness through data insights and field feedback

· Support scalability and sustainability of recruitment programs

Key Qualifications

· Minimum 8–10 years of experience in financial services, insurance, or agency distribution

· Strong experience in recruitment, talent acquisition, or agency development

· Deep understanding of agency business, agent lifecycle, and field dynamics

· Proven leadership and change management capability

· Strong analytical mindset and ability to manage KPIs and performance metrics

· Strong stakeholder management and communication skills

FWD Core Competencies

Champion our vision

Communicate with clarity

Develop & engage

Collaborate and connect

Lead innovation and change

Own and decide