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Brink's

Agente Call Center

MEX-Tlalnepantla

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hirly's read of this role

Seniority
Mid level
Country
MX
Work mode
On-site / unstated
First seen by hirly
14 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Descripción de puesto:

  • 1.- Ofrecer una excelente atención telefónica a los clientes.
  • 2.- Informar al cliente sobre nuestros servicios, estatus de sus incidentes o dudas.
  • 3.- Registrar en el sistema las incidencias y quejas de los clientes.
  • 4.- Dar seguimiento oportuno a las incidencias y quejas hasta su total solución.
  • 5.- Enviar las incidencias y quejas de los clientes a las áreas correspondientes a través de una OT y dar seguimiento a las soluciones.
  • 6.- Informar a los clientes el resultado de su incidencia o queja.
  • 7.- Realizar llamadas a los Clientes para aclaraciones.
  • 8.- Seguimiento a los indicadores de calidad internos del Call Center.
  • 9.- Facilidad de comunicación.
  • 10.- Trabajo en equipo.
  • 11.- Tolerancia a la frustración
  • 12.- Disponibilidad de tiempo

Requisitos:

Original posting on Brink's's site ↗

Listed on hirly, a job board. hirly is not the employer: Brink's is hiring for this role.

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