AI Engineer

The AI Engineer is responsible for researching, developing, and deploying artificial intelligence solutions that serve both internal operations and client needs. This role plays a critical part in the company's AI-Driven transformation roadmap, with a focus on automation systems, AI Agents, and supporting the Data team in building intelligent analytics tools.

Job Description:

AI Agent & Automation Development

• •Design and develop AI Agents for internal enterprise use and client-facing applications (RAG, chatbots, automation agents).
• •Build automated data pipelines: collection, cleansing, enrichment, and distribution powered by AI.
• •Develop intelligent alerting systems with built-in root cause analysis and recommended actions.
• •Collaborate with the Salesforce CRM team on system integrations between CRM and other platforms (Call Center, DMS, Social Platform) to ensure seamless data exchange and end-to-end customer journey tracking.

Data Team Support

• •Collaborate with the Data team to add AI layers on top of existing dashboards and analytics tools.
• •Build AI tools to automate data processing workflows and quality validation.
• •Advise on and implement AI techniques to improve reporting accuracy and speed.

Internal AI Strategy

• •Evaluate and recommend AI models and frameworks suited to each real-world business use case.
• •Train and support team members in applying AI to their daily workflows.
• •Monitor emerging AI developments and apply relevant techniques to production systems.

Requirements

• •Minimum 2–3 years of hands-on AI/ML development experience in production environments.
• •Proven track record designing and deploying at least one AI Agent or RAG system in a real project.
• •Proficient in Python at production level; capable of writing and reviewing high-quality code.
• •Strong understanding of the LLM ecosystem: OpenAI, Anthropic, Gemini, Llama, and advanced prompting techniques.
• •Experience with vector databases (Pinecone, Weaviate, Chroma, pgvector).
• •Working knowledge of Salesforce CRM: data model, automation flows, or API integration.
• •Demonstrated application of AI to solve real business problems; able to present work via portfolio or case study.

Preferred

• •Experience with Langchain, LlamaIndex, CrewAI, or equivalent AI agent frameworks.
• •Familiarity with Salesforce Einstein, Agentforce, or AI integration on the Salesforce platform.
• •Experience with MLOps: model serving, monitoring, and A/B testing.
• •Portfolio of production AI projects available for review (GitHub, demo, case study).

Location:

Ho Chi Minh – Lim Tower 3 - 29A Nguyen Dinh Chieu street, Da Kao, District 1

Brand:

Merkle

Time Type:

Full time

Contract Type:

Fixed Term Contract (Fixed Term)