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Panorama Mortgage Group LLC

AI Engineer

Jalisco, Guadalajara, MEX

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hirly's read of this role

Seniority
Mid level
Country
MX
Work mode
On-site / unstated
First seen by hirly
1 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

As an Artificial Intelligence Engineer, you will help implement processes and ensure that bots meet clients’ needs.

Responsibilities

  • Design and implement efficient processes to route bot users to business-side experts, ensuring a seamless connection and user experience.
  • Recommend and implement strategies to increase bot engagement and adoption, promoting the bot as a preferred communication channel.
  • Improve the bot experience by analyzing user feedback, identifying areas for enhancement, and implementing necessary improvements.
  • Collaborate with cross-functional teams to gather information and subject matter expertise, ensuring accurate and up-to-date information is available to the bot.
  • Manage a portion of incoming inquiries, providing customer support and resolving questions through automated bot systems.

Requirements

  • Strong experience in bot development.
  • Previous experience in customer service or a similar role.
  • Familiarity with chatbot systems and their functionalities is essential.
  • Strong written and verbal communication skills in English, including the ability to work with clients across the organization.
  • Proficiency in customer service software, CRM systems, and other relevant tools.
Original posting on Panorama Mortgage Group LLC's site ↗

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