AI Solutions and Adoption Lead

AI Solutions and Adoption Lead

Description -

Job Summary

The AI Solutions & Adoption Lead will help the Print Supplies move AI from experimentation into business value. This is a hands-on role for someone that has already worked with AI, workflow, automation, analytics, or business systems and is ready to grow into broader AI leadership.

This person will partner with Print Supplies teams to identify practical AI opportunities, design AI-enabled solutions, support agentic workflows, test output quality, train users, and drive adoption. The role requires someone who can work close to the work: interviewing users , mapping processes, reviewing data, testing AI outputs, coordinating with technical teams, and helping business teams use AI in daily operations.

The person will not need to arrive with every answer. He or she should bring strong hands-on experience, good judgment, curiosity, and the ability to learn quickly. Over time, this role is expected to help define standards, playbooks, training methods, and the operating model for AI across the Print Supplies .

The ideal candidate has personally helped launch AI, automation, analytics, digital, or workflow solutions with users. They understand that AI adoption depends on more than tools. It requires business context, user trust, data readiness, quality checks, training, process fit, and measurable outcomes.

You do not need to hold a formal “AI Lead” title to apply for this role. You should have enough hands-on experience to lead AI use cases, work with technical partners, support business teams, and learn into broader ownership.

Responsibilities

1. Identify Practical AI Use Cases

Work with business leaders and frontline teams to identify AI opportunities with measurable value.

Translate business pain points into specific AI use cases with users, inputs, outputs, and success metrics.

Prioritize use cases based on business value, feasibility, data readiness, user adoption, and risk.

Separate useful AI opportunities from low-value demos or tool-led experiments.

Create and maintain an AI opportunity backlog with business owners, expected outcomes, dependencies, and adoption needs.

2. Design and Deploy AI-Enabled Solutions

Design practical AI solutions, including assistants, workflow automation, agentic workflows, document analysis, summarization, classification, knowledge tools, task routing, and decision support.

Define the right level of AI involvement: assist, draft, summarize, classify, recommend, route, execute, escalate, or require approval.

Create requirements, process maps, user stories, acceptance criteria, test cases, and launch checklists.

Work with engineering, data, security, and systems partners to connect AI solutions to business tools and data.

Test AI outputs using real business examples before rollout .

Support launch, collect feedback, measure results, and improve the solution after real usage begins.

3. Support Agentic AI Workflows

Help design multi-step AI workflows that can use tools, follow instructions, route tasks, summarize information, update systems, or escalate to humans.

Define where human review, manual takeover, fallback, retry, and escalation are needed.

Work with technical teams to support integrations with CRM, ERP, ticketing systems, knowledge bases, documents, Slack, email, data platforms, or internal tools.

Help test agentic workflows for accuracy, reliability, user trust, and business safety.

Monitor where agentic workflows fail and help improve the process, prompts, tools, data, or user handoff.

4. Drive AI Adoption

Work directly with users to understand where AI helps and where it adds friction.

Create training materials, user guides, SOPs, FAQs, demos, office hours, and practical examples.

Run workshops and working sessions to help teams use AI safely and effectively.

Help business leaders make AI part of daily operations instead of a side experiment.

Measure adoption through usage, user acceptance, edits, rejections, escalations, and feedback.

Identify why users ignore, distrust, or misuse AI output, then improve the solution and rollout plan.

5. Create Evaluation and Quality Standards

Define what good AI output looks like for each use case.

Create simple evaluation criteria for accuracy, completeness, usefulness, consistency, safety, and user acceptance.

Test AI outputs against real examples and failure cases.

Partner with legal, compliance, security, and risk teams when use cases involve sensitive data, customers, regulated processes, or business-critical decisions.

Track quality after launch through user feedback, corrections, error rates, escalation rates, cost, latency, and business outcomes.

6. Coach and Enable Others

Coach junior team members and business partners on AI use-case discovery, process mapping, solution design, testing, rollout, and adoption.

Review project plans and give feedback on scope, user needs, metrics, risks, and launch readiness.

Create reusable templates, checklists, playbooks, training materials, and examples.

Help teams learn how to identify strong AI opportunities and avoid weak ones.

Over time, help develop an internal bench of AI-capable operators, analysts, product managers, and transformation partners.

7. Grow Into AI Operating Leadership

As the company’s AI adoption matures, this role will expand into broader ownership of:

AI Adoption playbooks.

Launch readiness checklists.

Evaluation and quality frameworks.

User training programs.

Business impact reporting.

AI governance partnership with legal, security, compliance, and data teams.

Recommendations on which AI initiatives to scale, pause, redesign, or retire.

Education & Experience Recommended

5-10+ years of experience across AI solutions, automation, analytics, product, business systems, operations, consulting, enterprise technology, or digital transformation.

Hands-on experience helping launch AI, automation, analytics, workflow, or business-facing technology solutions.

Experience working with business users to understand needs, map processes, test solutions, and support adoption.

Experience partnering with technical teams such as engineering, data, security, or enterprise systems.

Experience creating practical delivery materials such as requirements, user guides, workflow maps, test cases, training materials, SOPs, dashboards, or project updates.

Ability to communicate with both technical and non-technical teams.

Strong interest in AI and growing into AI adoption leadership.

Preferred Certifications

Experience with LLMs, AI assistants, automation, RAG, agents, structured outputs, prompt systems, APIs, or workflow tools.

Experience deploying AI-enabled solutions, internal copilots, knowledge assistants, task automation, or agentic workflows.

Experience with CRM, ERP, HRIS, ticketing systems, contract tools, knowledge bases, data warehouses, workflow platforms, or business intelligence tools.

Experience creating AI training programs, office hours, adoption playbooks, or internal enablement programs.

Experience coaching junior team members or leading a workstream.

Experience in an environment with legal, compliance, privacy, security, or governance requirements.

Knowledge & Skills

Practical understanding of how LLMs, AI assistants, automation, RAG, agents, prompts, tool use, and structured outputs can support business work.

Ability to understand the limits of AI output and design review steps where needed.

Ability to work with technical teams on data access, integrations, APIs, permissions, system dependencies, and production readiness.

Ability to test AI outputs using real examples and explain quality issues in business language.

Familiarity with evaluation, monitoring, tracing, logging, failure review, cost, and reliability is helpful.

Ability to move from discovery to launch