Airfreight Import Customer Service & Operations

About Us

• Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
• For the better. Together.

• .The AF Customer Service Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support.
• This role manages essential office tasks, coordinates logistics activities, and provides comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

Tasks & Responsibilities

• •Provides exceptional service to clients by identifying and meeting their specific needs, and fosters collaboration and communication with other involved areas to offer timely value propositions that ensure client development
• •Builds long-term relationships with clients to become a strategic partner in their business development, anticipating their requirements and exceeding their expectations.
• •Increases organizational agility and operational efficiency by adhering to corporate processes, maintaining high-quality standards, minimizing costs, and improving productivity.
• •Promotes personalized customer service by anticipating and taking calculated risks to generate innovative ideas that increase customer satisfaction.
• •Monitors shipments, maintains constant communication with clients, and addresses any deviations or incidents related to shipments.
• •Reviews commercial documents, quotes and follows up on client requests, collaborates with collection areas, and keeps clients informed about business development
• •Keeps internal follow-up reports updated, informing clients about market situations, and systematically monitoring client satisfaction.
• •Establishes lasting relationships with clients, partners, colleagues, and supervisors to develop innovative solutions and exceed client expectations

Qualifications:

Skills & Competencies: Care & Connect; Communication; Entrepreneurship; Innovation & Change; Personal Development; Responsibility & Reliability; Expertise (for experts); Self-Management (for experts)

Education: Apprenticeship in Logistics Management required. Associate’s degree in Logistics Management preferred.

Languages: Proficient in National Language and Elementary in English required.

Work Experience: 3-5 years experience in operational logistics and supply chain processes, incoterms and rates and route quotations; Experience in administrative or clerical role required.

About our Benefits

• •A strong Team Spirit and a lot of fun together
• •A safe, multi-cultural and inclusive environment
• •Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!