Airport Services Product Manager, Cardholder Services - North America

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Airport Services Product Manager, Cardholder Services - North America

Position Overview

The Airport Services Product Manager is responsible for the strategy, management, growth, and optimization of Mastercard's airport services portfolio across North America. This role owns the product lifecycle from strategy and business case development through market launch, ongoing performance management, partner oversight, and product enhancement. The position works closely with issuers, airport service partners, product development, technology, sales, and account management teams to deliver differentiated cardholder experiences that drive customer value, portfolio growth, and revenue.

The ideal candidate combines strong product management expertise, commercial acumen, partner management experience, and a passion for creating innovative travel-related benefits that strengthen Mastercard's value proposition with issuers and cardholders.

Key Responsibilities

Product Strategy & Portfolio Management

Develop and execute product strategies and multi-year roadmaps for airport services products and solutions across North America, including access to the Mastercard Collection assets of shared Airport Lounges, Fast Track, and Taste by Priceless proprietary dining experiences.

Identify market opportunities, customer needs, and emerging industry trends to drive product innovation and growth.

Manage the ongoing performance of existing airport services offerings and recommend enhancements to improve value, adoption, and profitability.

Conduct market, competitive, and financial analyses to support strategic decision-making and investment priorities.

Product Development & Innovation

Lead opportunity assessments, concept validation, business case development, and financial modeling for new products and enhancements.

Define business and functional requirements and collaborate with Product Development and Technology teams to deliver product enhancements and new capabilities.

Support the end-to-end product lifecycle, from ideation and development through launch, optimization, and retirement.

Ensure products are differentiated, scalable, and aligned to customer and market needs.

Partner & Vendor Management

Establish and manage relationships with airport service providers, lounge operators, technology vendors, and strategic partners.

Monitor partner performance and oversee governance, service-level expectations, and change management processes.

Collaborate with third-party providers to identify opportunities for service enhancements and operational improvements.

Negotiate and manage commercial arrangements in partnership with procurement, legal, and finance teams.

Commercialization & Go-to-Market Execution

Partner with Sales, Account Management, Marketing, and Customer Delivery teams to develop and execute go-to-market strategies.

Create product positioning, value propositions, business/ROI models, and sales enablement materials to bring new products to market drive customer adoption.

Support customer engagements and strategic discussions related to airport service benefits and travel experiences.

Assist in the development and execution of marketing, promotional, and customer communication initiatives.

Performance Management & Reporting

Establish product KPIs and monitor performance against business objectives.

Analyze customer, operational, and financial metrics to identify opportunities for optimization and growth.

Provide recommendations regarding product investments, enhancements, pricing, and market expansion opportunities.

Communicate product performance, investment rationale, and strategic priorities to leadership and key stakeholders.

Qualifications

Required Education

Bachelor's degree in Business, Marketing, Product Management, Finance, or a related field.

Equivalent combination of education and relevant work experience will be considered.

Required Experience

5-8 years of experience in product management, product development, business strategy, in financial services, travel, hospitality, or services fields.

Managing and growing customer-facing products or services.

Developing business cases and presenting to various stakeholder audiences including executives, evaluating market opportunities, and supporting product launches.

Financial modeling, pricing strategy, and commercial negotiations.

Experience working with external partners, vendors, and cross-functional stakeholders.

An understanding and command of the process to collect market and stakeholder feedback and effectively relay to internal stakeholders to inform product and priority decisions.

Preferred Experience

Managing travel-related benefits, premium experiences, or cardholder services programs.

Developing and executing lounges or on-site experiences in the airport services space.

Knowledge, Skills & Competencies

Strong product management and product lifecycle management capabilities.

Demonstrated ability to develop and execute product strategies that drive business growth.

Excellent business, financial, and market analysis skills.

Strong project and program management skills with the ability to manage multiple priorities simultaneously.

Ability to influence and collaborate across cross-functional teams and levels of leadership.

Strong verbal, written, and presentation communication skills.

Commercial mindset with the ability to balance customer value, operational feasibility, and financial performance.

Proven ability to build and maintain effective internal and external partnerships.

Self-motivated, results-oriented, and capable of working in a fast-paced environment.

Periodic travel may be required for customer meetings, partner engagements, industry events, and airport site visits.

Success Measures

Growth in adoption and utilization of airport services products.

Achievement of revenue, profitability, and product performance targets.

Successful launch and enhancement of airport services offerings.

Strong partner relationships and service excellence.

Positive customer satisfaction and engagement outcomes.

Effective execution of strategic product roadmap initiatives.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with