DBS
ALYST, Quality Management, Credit Card Customer Centre, T&O
Taipei
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Apply from your AI assistant
Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Mid level
- Country
- TW
- Work mode
- On-site / unstated
- First seen by hirly
- 3 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Execute customer service center-related service quality management, including reviewing and releasing bank-related service request forms .
- Perform real-time sampling, verification, and end-of-day reconciliation to ensure the accuracy of bank-related transactions.
- Conduct monthly telephone service quality evaluations.
Requirements
- Minimum 2 years of experience in a customer service or operations role, preferably in the banking industry.
- Strong attention to detail and problem-solving skills to ensure the accuracy of bank-related transactions.
- Proficient in using relevant banking systems and software applications.
- Certifications: Internal Control, Trust (mandatory).
- Derivatives license preferred.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Taipei Hub -11F
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
Listed on hirly, a job board. hirly is not the employer: DBS is hiring for this role.
Similar jobs
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job