AM Bistro Server

Description

The Food Server is responsible for delivering exceptional guest service by accurately taking orders, serving food and beverages, and ensuring a positive dining experience. This role also requires accuracy in processing cash, credit card, and room charge transactions while maintaining a clean and welcoming environment.

• •Greet guests promptly, warmly, and courteously.
• •Take food and beverage orders accurately and provide knowledgeable recommendations when needed.
• •Deliver orders in a timely manner and check back to ensure guest satisfaction.
• •Anticipate guest needs and respond to requests efficiently.
• •Maintain thorough knowledge of the menus, including daily specials and preparation methods.
• •Serve food and beverages according to company standards for presentation and timing.
• •Monitor tables to ensure guests have everything they need throughout their dining experience.
• •Clear and reset tables quickly to maintain a smooth flow of service.
• •Process cash, credit card, and room charge payments accurately and efficiently using the point-of-sale system.
• •Handle all transactions with integrity. If applicable, ensure proper balancing of cash drawers and reconciliation at the end of shift.
• •Follow all financial procedures to safeguard company assets.
• •Maintain cleanliness of dining areas, service stations, and workspaces.
• •Complete pre- and post-shift responsibilities including stocking, cleaning, mopping floors, cleaning service areas.
• •Assist teammates by restocking, bussing, or supporting service flow when needed.
• •Work collaboratively with kitchen, bar, and management staff to ensure seamless operations.
• •Follow all sanitation and safety guidelines.
• •Report any maintenance issues or damaged equipment.
• •Maintain professionalism with coworkers and guests.?
• •Other duties may be assigned by management

Based on the F&B department structure at some hotels other duties may include:

• •Preparation of hot or cold food items
• •Knowledge of bar food items
• •Preparation and clean-up/sanitization of kitchen food prep areas.
• •Rotation of food items to ensure freshness of products.

Requirements

Requirements:

• •Food handler’s permit required, alcohol beverage service certification as required by local ordinance desired.
• •Prior experience as a server in a restaurant, café, or hotel environment preferred.
• •Excellent communication and interpersonal skills.
• •Ability to multitask and work efficiently under pressure.
• •Professional appearance and positive attitude
• •Ability and willingness to work a varied and flexible schedule including weekends, days, nights, and holidays.

Physical Requirements:

• •Must tolerate prolonged periods of standing, walking; occasional kneeling, bending, and stooping.
• •Must be able to lift and carry up to 40 pounds as needed to carry trays of food.
• •Must tolerate exposure to cleaning solutions.