Americas Account Director

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Americas Account Director – Operations Leadership – M3

What This Job Involves

As Americas Account Director, you'll serve as both the strategic leader and technical authority for one of JLL's most valued Global accounts. This unique role positions you at the intersection of operational excellence, technical expertise, and client partnership, where you'll drive service delivery across a complex, multi-site portfolio while leading high-performing engineering and operations teams.

You'll be responsible for the overall financial performance, client satisfaction, and strategic growth of your account, with particular emphasis on hard services delivery including mechanical, electrical, critical environments, fire life safety, and asset lifecycle management. A critical component of your leadership will be establishing and overseeing a robust Project Management Office (PMO) framework that ensures capital projects, strategic initiatives, and transformation programs are executed with precision and alignment to client objectives and in partnership with our PDS organization.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll embody that commitment daily. Based in Austin, TX, you'll collaborate with cross-functional teams locally and across the Americas to deliver seamless, world-class facilities management solutions. We believe the most effective teams are built when everyone is empowered to thrive, and as a people leader, you'll create an environment where your team can excel while developing their careers alongside yours.

What Your Day-to-Day Will Look Like

Strategic Client Leadership

Serve as the primary strategic contact for the client, building deep relationships with key stakeholders and understanding their evolving business needs and priorities

Build trusted partnerships with client stakeholders, proactively addressing technical and operational challenges

Develop deep client business intelligence to anticipate needs and deliver strategic value beyond contractual obligations

Lead regular client business reviews and presentations, showcasing performance achievements, project portfolio status, and presenting strategic recommendations for portfolio optimization

Engineering & Technical Excellence

Partner with Engineering team/SMEs to ensure world-class delivery in mechanical, electrical, critical environments, and fire life safety systems across the portfolio

Drive compliance with KPIs, service levels, and client delivery methodologies while maintaining exceptional service quality standards

Optimize standard operating procedures and implement engineering best practices across all sites

Champion health, safety, and environmental excellence in all service delivery activities

Team Leadership & Development

Lead and develop teams of engineering and facilities management professionals, providing coaching, performance management, and career development opportunities

Build high-performing teams with the technical expertise and operational focus needed for complex facility environments

Foster a culture of continuous improvement, innovation, and accountability

Create an environment where technical specialists and operations professionals can excel and grow

PMO & Project Delivery

Establish and manage PMO governance structures, standards, and methodologies in partnership with PDS to ensure consistent project delivery

Oversee capital improvements scoping in partnership with PDS, strategic initiatives, and facilities/engineering projects across the portfolio

Monitor portfolio health, proactively addressing issues and implementing corrective actions when necessary

Ensure seamless coordination between operational teams and project delivery resources

Financial & Operational Performance

Drive financial performance by managing P&L responsibilities, including budget development, forecasting, cost optimization, and identification of value-add opportunities

Achieve agreed financial targets while maintaining exceptional service quality standards

Manage contract, budget, schedule, and invoice processes with precision

Identify and execute account expansion opportunities and additional service offerings

Cross-Functional Collaboration

Collaborate with technical specialists, project managers, Data Centers, Platform SMEs, JLLT, Security, EHS teams, and strategic partners

Lead continuous improvement initiatives that enhance service delivery and operational efficiency across multiple functions

Required Qualifications

Education & Experience

Bachelor's degree in Engineering, Facilities Management, Business Administration, or related technical field

Minimum 10 years of progressive experience in facilities management, engineering, or corporate real estate, with at least 5 years in a senior leadership role managing complex accounts

Proven track record of managing large-scale Integrated Facilities Management accounts with P&L responsibility exceeding $10M annually

Subject matter expertise in hard services with integrated facilities management focus

Technical & Operational Leadership

Demonstrated experience establishing PMO functions with oversight of capital project portfolios

Proven ability to deliver complex IFM programs successfully in partnership with engineering team/SME and with a focus on engineering excellence

Strong analytical and problem-solving capabilities with data-driven approach to operations

Team & Financial Leadership

Demonstrated experience leading, developing, and managing teams of 10 or more direct and indirect reports, including technical specialists

Strong financial acumen with experience in budget management, forecasting, contract negotiations, and cost-benefit analysis

Experience managing client sensitivities and escalation protocols in technical environments

Ability to balance client interests with business objectives while maintaining operational excellence

Relationship & Communication Skills

Exceptional client relationship management skills with a history of building trusted advisor relationships at the executive level

Outstanding presentation, verbal, and written communication skills with ability to translate technical concepts for diverse audiences

Ability to influence stakeholders at all organizational levels

Proven trustworthiness with strong ownership mindset

Location & Travel

Ability to travel up to 35% across account sites

Preferred Qualifications

Experience managing multi-site portfolios across diverse property types including corporate offices, industrial facilities, critical environments, and specialized technical environments

Background in change management and leading organizational transformation initiatives within engineering and facilities operations

Demonstrated success in identifying and executing account expansion opportunities in hard services and technical solutions

Familiarity with facilities management technology platforms, CMMS systems, project management software, BIM/BAS systems, and data analytics tools

Experience working in a matrixed organization with ability to leverage technical and operational resources across functional and geographic boundaries

Track record of initiating and executing innovation and improvement initiatives in technical services delivery

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