(AMS) Air Export - Customer Service Representative

Morrison Express Corporation has grown into a leading global provider of freight forwarding and logistics services. We proudly treat Fortune 500 customers, medium and smaller local customers with the same care and dedication around the world. Morrison is specialized in the semiconductor, electronics and automotive segments. Our Contract Logistics Services continue to expand in these verticals and Morrison has invested in a brand new 12,000 m2 facility in Eindhoven to support our further growth.

The job of an Air Export Customer Service representative in the forwarding industry involves facilitating the smooth transportation of goods via air freight for customers. Here are some key responsibilities associated with this role:

Follow-up on operational export flow (Primary Job Function):

Process supplier bookings and inform overseas stations when applicable.

Process airline bookings based on requested flight schedule and rate agreements.

Process export customs clearance with suppliers and customs broker.

Process pre-carriage with selected trucking vendors.

Process security screening (Dangerous Goods when applicable and certified).

Process HAWB/MAWB.

Process CMA/VBA/ECS/Cargonaut documentation and procedures.

Process AP/AR billing to complete the files.

Create complete pre-alerts to overseas stations and customers.

Report all kind of exceptions to customers or counter offices.

Update milestones timely in the system.

Follow-up on operational import flow (Back-up task only):

Check and confirm bookings with customers.

Provide airline booking instructions.

Check pre-alerts for complete information and inform customers.

Check flight arrival status and inform arrival notices to customers.

Check the HAWB/MAWB status to ensure proper release of shipments.

Prepare customs clearance in a timely and accurate manner.

Prepare trucking orders in a timely and accurate manner.

Collect POD’s after delivery is completed.

Report all kind of exceptions to customers or counter offices.

Update milestones timely in the system.

Update all PO’s for vendor payments timely in the system.

Create and send invoices for timely and accurate billing as per company standard.

Other Important tasks in the job scope:

Ensure completeness of files (digital and hardcopies).

Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.

At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.

Support (inside) sales with obtaining or quoting rates when requested.

Prepare or verify reports after request from management.

Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.

Our Offer:

We are an equal opportunity employer.

A competitive salary package and secondary benefits, like health insurance allowance, pension, holiday gift, team building activity, end year dinner, fruit, etc.

You are taking part in our company Bonus Profit Share Program.

Ability to develop and grow within the company.

Opportunity for Professional Development through Morrison Express Academy.