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Vana

Analista de Calidad de Cobranza

Guatemala

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hirly's read of this role

Seniority
Mid level
Country
GT
Work mode
On-site / unstated
First seen by hirly
21 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Propósito del puesto:

Ejecutar las evaluaciones de calidad de las interacciones de cobranza (tanto llamadas entrantes como salientes), asegurando el cumplimiento de los estándares de calidad, lineamientos de protección al cliente, normativas aplicables y criterios definidos por el área de QA. El analista detecta desviaciones y riesgos operativos o regulatorios, documenta hallazgos de forma objetiva y contribuye al fortalecimiento continuo del proceso de cobranza.

Funciones principales:

Auditar llamadas y gestiones de cobranza conforme a las metodologías, criterios y estándares vigentes de QA.

Verificar el apego a normativas legales, regulatorias y políticas de protección al cliente.

Documentar resultados en las herramientas asignadas de forma clara, oportuna y estructurada, respaldando los hallazgos con evidencia objetiva.

Brindar recomendaciones en interacciones donde se detecten áreas de oportunidad en la gestión del cobro.

Requisitos:

Estudiante activo de Ingeniería Industrial, Administración de Empresas o carreras afines.

Mínimo 1 año en roles relacionados con gestión de cobranza en diferentes moras, call center o atención al cliente.

Deseable conocimiento como analista de QA en Call Center.

Manejo de Office 365 (especialmente Excel para elaboración de reportes).

Disponibilidad de laborar 100% presencial en zona 10.

Original posting on Vana's site ↗

Listed on hirly, a job board. hirly is not the employer: Vana is hiring for this role.

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