Analista de Suporte - Atendimento ao Cliente (B2B ou B2C)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte - Atendimento ao Cliente (B2B ou B2C) based in Brazil.

This is a Junior Customer Support role focused on delivering clear, empathetic, and effective assistance to customers using a technology platform. You will act as a first-line support specialist, investigating issues and resolving them whenever possible during the initial interaction. The role combines customer service, troubleshooting, operational diagnosis, and knowledge management. You will work with support resources such as knowledge bases and macros while identifying opportunities to improve processes and reduce recurring issues. When more advanced technical investigation is required, you will ensure cases are escalated with complete evidence and proper follow-up. Your work will directly contribute to customer satisfaction, support efficiency, and continuous improvement.