Analyst, Agency Management

Create connections that move people and business forward.

At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

To ensure the accurate and timely administration of Maintenance of Contracts (MOC) assessments, promotion evaluations, agency performance monitoring, and policy reassignment processes, while providing reliable reporting and operational support to drive agency performance and productivity.

Roles and Responsibilities:

• •Perform Maintenance of Contracts (MOC) assessments and promotion evaluations in accordance with established criteria and guidelines.
• •Monitor and track agency team performance against defined performance indicators and qualification requirements.
• •Prepare regular reports on MOC results, promotion eligibility, and agency performance.
• •Manage policy reassignment processes and ensure timely and accurate execution.
• •Communicate assessment outcomes and respond to enquiries related to MOC, promotions, agency performance, and policy reassignment.
• •Assist in the development and maintenance of agency management processes and SOPs.
• •Perform other duties and responsibilities as assigned by the Line Manager from time to time.

Minimum Job Requirements:

• •Bachelor’s degree in business administration or a related field.
• •Minimum 2 years of relevant experience in agency management, agency administration, or a similar role.
• •Strong analytical skills with the ability to interpret data, prepare reports, and manage numerical information effectively.
• •Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• •Detail-oriented with strong organizational skills and the ability to coordinate multiple tasks and stakeholders simultaneously.
• •Good interpersonal and communication skills, with the ability to collaborate effectively and follow up on information across different teams.
• •Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.