Analyst_Client Service Desk

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About the Role

Position Title : Analyst/ Sr Analyst

Corporate Title : Analyst

Reporting to : Vice President

Location : Mumbai/Bangalore

Job Profile

Purpose of Role :

· The objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements.

· The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement , including front office, compliance, and operational groups across the organization.

· As part of the team , administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

Main Responsibilities:

· Sound knowledge of various products like Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.

· Will be responsible for completing client’s transaction & service requirements in accordance with the bank's policies and procedures.

· Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirement.

· Take ownership of assigned cases and actively follow through to completion.

· Liaise with internal and external stakeholders on a daily basis.

· Ensure high quality customer experience and reduce process/documentary redundancies to maintain client satisfaction.

· Facilitator of client needs liasoning suitably with all stakeholders and follow till execution.

· Support and educate clients on various products of the Bank and be an advisor for the client on solutions.

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Candidate Profile :

· Working knowledge of Banking Products including Trade Finance, General Banking, FX etc)

· Client Service Experience is desired .

· Excellent communication and negotiation skills.

· Bachelor’s degree/University degree or equivalent experience.

· In-depth knowledge in RBI regulatory aspects around Trade, Forex, BG & GBO will be of importance.

· Experience of 1-3 years in Banking or Financial organisation.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.