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DBS

Analyst, Customer Service Specialist - Dedicated Servicing, Bizcare, Group CSH

DBS Asia Hub

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hirly's read of this role

Seniority
Mid level
Country
SG
Work mode
On-site / unstated
First seen by hirly
14 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Role Overview:

  • To deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards
  • Interact with internal & external top tier customers to answer customer queries and resolve customers’ service requests related to Corporate Banking products
  • Partner with various stakeholders/ vendors to resolve all customer queries / requests and ensure SLA are duly met
  • Work closely with Business Units, Product owners, GTS, Ops & Tech partners to identify the areas of improvement based on customer enquiries landscape

Key Responsibilities:

  • Own and resolve customers enquiries from point of receipt to closure within SLA
  • Provide best in class value added services, prompt & accurate advices
  • Manage, deepen & strengthen customers’ relationships through exemplary services and uphold the highest service standards
  • Collaborate actively with respective stakeholders to address, resolve customers queries & provide the best solutions
  • Identify process gaps, review root cause, track internal follow up to prevent recurrence & drive process improvement
  • Work cohesively as a team and maintain good working environment
  • Any other projects/ tasks as assigned

Requirements:

  • Min Diploma or Degree holder with at least 4 years experience in Corporate Banking Client Servicing
  • Strong Knowledge of Corporate Banking Products/ Processes with good understanding of end-to-end flows
  • Structured agile multitasking customer centric individual
  • Strong team player with good communication and interpersonal skills
  • Ability to operate in a fast paced environment, meet deadlines, and work with a wide range of time sensitive and pressing issues
  • Good change management & growth mindset
  • Strong organisation skills, strategic mindset with proven analytical skills
  • Innovative and creative in problem solving while playing by the rules
  • Excellent relationship building & management skills
  • Highly committed & accountability

Location:

DBS Asia Hub

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Original posting on DBS's site ↗

Listed on hirly, a job board. hirly is not the employer: DBS is hiring for this role.

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