Analyst I, Technical Product Ownership

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Requisition

Description Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Position Summary

The Analyst I, Technical Product Ownership plays a key role in supporting and enhancing Icertis Contract Intelligence solutions by partnering with business stakeholders to define product requirements, prioritize enhancements, manage delivery backlogs, coordinate releases, and ensure solutions align with business objectives. This role focuses on product ownership responsibilities, stakeholder engagement, requirements management, solution validation, and delivery governance across the Icertis platform and related enterprise applications.

Primary Duties

• •Lead business requirement gathering sessions with stakeholders to identify business problems, priorities, and system needs related to Icertis and connected enterprise applications.
• •Translate business requirements into functional specifications, solution designs, implementation plans, and process improvement recommendations.
• •Perform Business Systems Analyst activities including gap analysis, solution documentation, stakeholder communication, and post-implementation validation.
• •Configure and maintain Icertis Contract Intelligence solutions, including workflows, rules, templates, metadata, and related platform capabilities.
• •Act as a functional and technical contributor by supporting configuration and development activities where required to meet business and delivery objectives.
• •Support end-to-end testing activities including SIT, UAT, regression testing, defect triage, and release validation to ensure quality delivery.
• •Provide production support, issue troubleshooting, root cause analysis, and ServiceNow ticket resolution for platform and integration issues.
• •Design, troubleshoot, and support integrations between Icertis and enterprise systems, including Salesforce and SAP Ariba.
• •Analyze integration failures, identify root causes, coordinate with cross-functional teams, and support corrective actions to restore and stabilize services.
• •Support data migration, deployment activities, release management, business training, and post-production stabilization efforts.

Detailed Responsibilities

Act as a bridge between business users such as Legal, Procurement, Sales, and Finance and technical teams supporting Icertis solutions.

Gather and document business requirements for Icertis CLM and related enterprise solution needs.

Analyze contract workflows, clauses, approvals, obligations, and related business processes to define effective solutions.

Define functional designs, workflows, rules, metadata, templates, and supporting solution artifacts.

Work closely with developers, support teams, testing teams, and integration teams to explain requirements and support implementation.

Participate in requirements inspections, peer reviews, post-implementation analysis, and quality checkpoints to confirm that business requirements are fulfilled.

Prepare or oversee the preparation of user requirements, solution documentation, support documentation, and training materials for delivered capabilities.

Support configuration tasks, issue resolution, enhancements, and deployment activities across multiple workstreams and priorities.

Provide solution recommendations and participate in architecture and design discussions to ensure solutions are scalable, maintainable, and aligned to platform standards.

Monitor and support platform usage, production issues, and operational processes to improve system stability and user experience.

Solution Design

• •Design fit-for-purpose solutions by collaborating with business users and leveraging the capabilities of the Icertis platform to meet functional and operational requirements.
• •Validate solutions for feasibility, scalability, maintainability, and operational readiness across the delivery lifecycle.
• •Guide the creation and refinement of functional specifications, user stories, process documents, test scenarios, and support documentation.

Configuration

• •Execute configuration activities across templates, clauses, business rules, workflows, metadata, and related Icertis components.
• •Support configuration updates and technical changes required for enhancements, fixes, deployments, and support activities.
• •Assist in data migration, mapping, and validation activities during implementations, enhancements, and release cycles.

Platform Maintenance

• •Support post-implementation activities such as upgrades, enhancements, issue resolution, user support, and training.
• •Troubleshoot incidents and service requests, perform root cause analysis, and work toward timely resolution of production and support issues.
• •Identify opportunities for process improvements, automation, and operational efficiencies across platform support and delivery.

Communication Management

• •Collaborate effectively with business stakeholders, developers, testing teams, integration teams, and support teams to deliver high-quality solutions.
• •Contribute to knowledge sharing, documentation, and continuous improvement initiatives within the team.
• •Support stakeholder communication and help drive alignment across business and technical groups.

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Experience:

• •2-4 years of relevant experience in Business Systems Analysis, Functional Consulting, Enterprise Application Support, or related roles.
• •Strong experience in requirements gathering, stakeholder management, business process analysis, and solution documentation.
• •Experience with Icertis Contract Intelligence (ICI) or other Contract Lifecycle Management (CLM) platforms is preferred.
• •Strong capabilities in system configuration, testing, troubleshooting, and solution design/solutioning.
• •Experience with production support, ServiceNow ticket management, and incident resolution is advantageous.
• •Knowledge of Salesforce and SAP Ariba integrations, including failure analysis, issue troubleshooting, and cross-functional team coordination, is highly desirable.
• •Excellent analytical, problem-solving, communication, and organizational skills.
• •Good understanding of end-to-end testing and regression testing in lower environments, with the ability to: Execute and document test scenarios and results. Validate system functionality against business requirements. Provide formal testing sign-off and validation confirmations prior to production deployment.

Qualification:

Bachelor’s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on th