Analyst II Infrastructure Services

Job Description:

Key Responsibilities

• •Support and troubleshoot enterprise macOS endpoints , including performance, application, OS, network, security and user/profile issues.
• •Support both Apple Silicon and Intel-based Macs and macOS upgrades/readiness.
• •Work with endpoint management platforms such as Jamf Pro, Microsoft Intune or equivalent MDM/UEM tools .
• •Use Nexthink for device health, performance, application and employee-experience monitoring.
• •Develop and maintain Nexthink Investigations, Dashboards, Alerts, Campaigns and Remote Actions .
• •Identify recurring Mac issues and implement proactive monitoring and automated remediation.
• •Develop Bash/Shell scripts for data collection, troubleshooting and remediation.
• •Work with Service Desk, EUC, Endpoint Management and Application Support teams to improve endpoint experience.

Mandatory Skills

• •2–4 years of hands-on macOS support/engineering experience in an enterprise environment.
• •Strong macOS troubleshooting and command-line skills.
• •Good Bash/Shell scripting knowledge.
• •Experience with Jamf Pro, Microsoft Intune or similar endpoint management tools .
• •Knowledge of device configuration, application deployment, patching and compliance.

Preferred Skills

• •Hands-on knowledge of Nexthink , particularly:
• •Investigations and Dashboards
• •Remote Actions
• •Campaigns and Alerts
• •Device/application performance analytics
• •DEX monitoring and proactive remediation

Python, PowerShell or JavaScript knowledge is an added advantage.

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