DBS

Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

Singapore - Central

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.6M live jobs from 190,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Senior
Country: SG
Work mode: On-site / unstated
First seen by hirly: 3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

- Handle over-the-counter transactions in an efficient and accurate manner

- Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction

- Prospect and introduce customers to the Bank’s products and services.

- Market and provide advisory on General Insurance to customers.

- Educate and migrate customers towards our digital platform

- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

- Ability to understand issues and appropriately escalate to Management in a timely fashion

- Ensure compliance with all regulatory requirements

- Contributes to self and team effort by accomplishing related results

Requirements

- Minimum Diploma qualification

- Experience in delivering excellent customer journeys

- Ideally candidates who have prior experience in the financial service sectors

- Enjoy working in a fast-paced environment

- Excellent interpersonal and communication skills

- Meticulous and a good team player

- Highly adaptable, ability to deal with ambiguity

- Adapt to new way of working through our digital systems & tools e.g. Branch Connect system

- Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.

- Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Asia Central

Job:

Customer Service

Schedule:

Regular

Employee Status:

Original posting on DBS's site ↗

Listed on hirly, a job board. hirly is not the employer: DBS is hiring for this role.

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job