Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• Summary:
• As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves carefully analyzing system behavior, collaborating with team members to understand challenges, and ensuring smooth operation of software applications that support business functions. You will engage in continuous monitoring and troubleshooting to maintain system reliability and performance, contributing to a seamless user experience.

• Roles & Responsibilities:
• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Collaborate with cross-functional teams to gather information and provide timely resolutions.
• - Document findings and solutions clearly to support knowledge sharing within the team.
• - Proactively identify potential system issues and recommend improvements.
• - Assist in the development and implementation of process enhancements to improve system stability.

• Professional & Technical Skills:
• - Required Skill: Expert proficiency in Oracle HCM Cloud Payroll.
• - Strong understanding of payroll processing and compliance within cloud environments.
• - Experience with troubleshooting and resolving issues in enterprise human capital management systems.
• - Familiarity with integration points between payroll modules and other business applications.
• - Ability to analyze system logs and error messages to diagnose problems effectively.
• - Excellent communication skills to liaise with technical and non-technical stakeholders.

• Additional Information:
• - The candidate should have minimum 2 years of experience in Oracle HCM Cloud Payroll.
• - This position is based at our Manila office.

Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.