Application Tech Support Practitioner

• Project Role : Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Must have skills : Splunk Administration
• Good to have skills : NA
• Minimum 2 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will engage with clients to understand their needs and challenges, ensuring that our world-class systems operate smoothly. Your role requires exceptional communication skills to define client issues accurately and to design effective resolutions based on your in-depth product knowledge. You will be dedicated to maintaining high-quality service and support, contributing to the overall success of the team and the satisfaction of our clients.

• Roles & Responsibilities:
• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Assist in the development and implementation of best practices for system support.
• - Provide training and guidance to junior team members to enhance their skills.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in Splunk Administration.
• - Strong understanding of system monitoring and troubleshooting techniques.
• - Experience with log management and analysis.
• - Familiarity with incident management processes and tools.
• - Ability to create and maintain documentation for system configurations and procedures.

• Additional Information:
• - The candidate should have minimum 2 years of experience in Splunk Administration.
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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