Application Tech Support Practitioner

• Project Role : Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Must have skills : Service Desk Management, Service Desk Voice Support
• Good to have skills : NA
• Minimum 2 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users.

• Roles & Responsibilities:
• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Assist in the development and implementation of support processes to enhance service delivery.
• - Provide training and guidance to junior team members to foster a collaborative environment.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
• - Good To Have Skills: Experience with ITIL framework.
• - Strong understanding of incident management and problem resolution techniques.
• - Familiarity with ticketing systems and customer relationship management tools.
• - Ability to analyze and interpret client feedback to improve service quality.

• Additional Information:
• - The candidate should have minimum 2 years of experience in Service Desk Management.
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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