Application Tech Support Practitioner

• Project Role : Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Must have skills : Software Defined Network and Operations
• Good to have skills : NA
• Minimum 3 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise.

• Roles & Responsibilities:
• -Flexible to work in 24x7 rotational shifts, including weekend
• -Excellent communication Skills
• - Expected to be an SME.
• - Collaborate and manage the team to perform.
• Responsible for team decisions.
• - Engage with multiple teams and contribute on key decisions.
• - Provide solutions to problems for their immediate team and across multiple teams.
• - Facilitate training sessions to enhance team capabilities and knowledge sharing.
• - Monitor system performance and proactively identify areas for improvement.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in Software Defined Network and Operations.
• - Strong analytical skills to assess and resolve technical issues.
• - Experience with network configuration and management tools.
• Ability to work collaboratively in A team-oriented environment.
• - Familiarity with troubleshooting methodologies and best practices.
• Mandatory Basic Networking Skills : Routing & Switching (CCNA, JNCIA equivalent)
• -Must to Have Skills (Minimum 1 or more): Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPe Silver peak
• Good to Have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP
• Good to Have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls

• Additional Information:
• - The candidate should have minimum 3 years of experience in Software Defined Network and Operations.
• - This position is based at our Gurugram office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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