Application Tech Support Practitioner

• Project Role : Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Must have skills : Palo Alto Networks Firewalls
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• FW Forti, Palo Expert - The Security Engineer needs to have advanced expertise in enterprise firewalls and load balancers, focusing on Fortinet, Palo Alto Networks, and F5 BIG-IP platforms. This role requires deep technical knowledge, strong problem-solving skills, and the ability to support complex security environments.

• Roles & Responsibilities:
• - Provide L3-level support and escalation for complex issues involving firewalls (Fortinet, Palo Alto) and load balancers (F5).
• - Responsible for managing action plans and future requests, including automation initiatives.
• - Maintain advanced firewall policies, NAT, VPNs, threat protection, and segmentation strategies.
• - Administer and fine-tune F5 BIG-IP or Palo Alto Networks security appliances.
• - Analyze traffic logs and security alerts using basic Splunk dashboards and searches to support troubleshooting and reporting.
• - Participate in change control, risk assessment, and compliance-related activities.
• - Document complex configurations, technical procedures, and solutions contribute to KB and SOPs.
• - Lead technical discussions with relevant stakeholders support audits and posture assessments.
• - Must have a complete knowledge of L'Or al Network topology to assist L2 Firewall and Qualification team for complex requests
• - Provide guidance and technical leadership to L1.5/L2 support teams along with knowledge transfer

• Professional & Technical Skills:
• - 5–12 years of experience in enterprise network security roles, with strong focus on firewall and load balancer administration.
• - Expert-level knowledge of Fortinet along with Palo Alto and F5 BIG-IP
• - Strong understanding of:
• Security policies, ACLs, NAT, IPS/IDS, VPNs
• Traffic load distribution, SSL profiles, health checks
• Authentication integrations (LDAP, RADIUS, SAML)
• - Experience using Splunk for basic log analysis and security event correlation.
• - Proficient in troubleshooting across multi-vendor security environments.
• - Familiarity with ITIL practices, change management, and ticketing tools.

• Additional Information:
• - Strong analytical and troubleshooting skills along with Excellent verbal and written communication
• - Ability to lead incident response and collaborate with senior stakeholders
• - Self-driven, organized, and capable of working under pressure
• - Team player with mentorship mindset for junior engineers

• Certifications Mandatory:
• - Fortinet Certified Professional
• - Preferred (any one or both):
• Palo Alto Networks Certified Professional
• F5 Certified Professional

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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