Application Tech Support Practitioner

• Project Role : Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Must have skills : Service Desk Management
• Good to have skills : Service Desk Voice Support
• Minimum 0-2 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication. Your role is pivotal in accurately defining client issues and interpreting them to design effective resolutions based on your comprehensive product knowledge. You will collaborate with various teams to ensure that our world-class systems operate smoothly and efficiently, contributing to a positive client experience.

• Roles & Responsibilities:
• - Expected to build knowledge and support the team.
• - Participate in Problem Solving discussions.
• - Assist in troubleshooting and resolving client issues in a timely manner.
• - Document and track client interactions and resolutions to enhance service quality.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in Service Desk Management.
• - Good To Have Skills: Experience with Service Desk Voice Support.
• - Strong understanding of client relationship management.
• - Ability to communicate technical information clearly to non-technical users.
• - Familiarity with ticketing systems and service desk software.

• Additional Information:
• - The candidate should have minimum 0-2 years of experience in Service Desk Management.
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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