Application Tech Support Practitioner

• Project Role : Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Must have skills : Network Security Operations
• Good to have skills : NA
• Minimum 3 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• The Zscaler Digital Transformation Admin – Level 2 will have hands-on expertise in managing and administering Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) platforms. This role will be responsible for maintaining secure internet and private application access, implementing policy configurations, supporting incident resolution, and assisting with platform integrations. Basic knowledge of Splunk for monitoring and analysis is required.
• The role is critical in ensuring the stability, security, and performance of Zscaler environments as part of our broader cloud security and digital transformation initiatives.

• Roles & Responsibilities:
• - Administer and maintain Zscaler ZIA and ZPA configurations, policies, and profiles.
• - Troubleshoot and resolve Level 2 issues related to Zscaler access, policy enforcement, authentication, and user connectivity.
• - Monitor platform health, alerts, and logs using Zscaler dashboards and Splunk.
• - Implement security and access policies aligned with organizational standards.
• - Work closely with networking, security, and identity teams to ensure seamless access and policy control.
• - Perform routine updates, maintenance tasks, and changes to Zscaler configurations.
• - Support escalations from L1.5 team and document resolution steps.
• - Assist in onboarding new users, applications, and locations into Zscaler architecture.
• - Maintain clear and up-to-date documentation on configurations, policies, and incidents.

• Professional & Technical Skills:
• - 3–9 years of relevant experience in network security or cloud-based security administration.
• - Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) administration.
• - Strong understanding of web proxies, DNS, SSL inspection, and access control policies.
• - Familiarity with authentication and identity integration (e.g., SAML, SCIM).
• - Basic Splunk knowledge for log review, dashboard use, and alert monitoring.
• - Exposure to ITSM tools and incident management workflows.
• - Good troubleshooting, communication, and documentation skills.

• Additional Information:
• - Strong attention to detail with a problem-solving mindset
• - Ability to work independently and within a team
• - Comfortable working in a global delivery model and shift-based environment
• - Good communication and coordination skills across teams
• - Certification - Zscaler Certified Professional – ZIA or ZPA Zscaler Certified Administrator

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.