Applications Engineer

US Conec, Ltd.

Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future—whether your interests lie in manufacturing, engineering, operations, or beyond.

Overview

US Conec is seeking an Applications Engineer to provide customer-facing technical training, application support, and troubleshooting expertise for our fiber optic connectivity products, connector assembly processes, and termination equipment. In this role, you will partner closely with customers, Global Sales, Product Engineering, Process Engineering, Quality, and Product Management teams to drive successful product implementation, enhance customer capabilities, and support continuous improvement initiatives.

Responsibilities

Develop and deliver technical training programs covering fiber optic connectors, assembly processes, termination equipment, inspection methods, optical testing, and manufacturing best practices

Conduct instructor-led certification programs, including multi-day classroom and hands-on training sessions at US Conec facilities and customer locations

Translate complex technical concepts into practical, easy-to-understand instruction for operators, technicians, engineers, managers, and other technical audiences

Provide remote and on-site technical support for customers, partners, and the Global Sales organization related to products, applications, manufacturing processes, and performance

Support customer product launches and implementation activities through training, process optimization, troubleshooting, and technical consultation

Investigate manufacturing and product performance issues using structured troubleshooting and root cause analysis methodologies

Analyze technical data, including optical test results, inspection findings, and process performance metrics, to identify and resolve issues

Build and maintain expertise in fiber optic connector termination processes, including fiber preparation, adhesive application, curing, cleaving, polishing, inspection, and testing

Develop working knowledge of termination equipment, tooling, and related manufacturing technologies used with US Conec products

Create and maintain training materials, certification content, technical documentation, troubleshooting guides, demonstrations, and customer-facing resources

Collaborate with Engineering, Quality, Product Management, and Sales teams to address complex customer issues and improve technical support effectiveness

Capture and communicate Voice of the Customer (VOC) insights, including customer feedback, recurring challenges, emerging requirements, and product improvement opportunities

Support new product introductions by developing training programs and technical resources that enable successful customer adoption

Track and document customer support activities, training outcomes, and significant technical findings

Promote a culture of innovation, continuous improvement, customer focus, and adherence to US Conec’s core values

Travel domestically and internationally to support customer training, technical support, and implementation activities

Must Haves

Bachelor’s degree in Engineering, Engineering Technology, or a related technical discipline

Strong technical aptitude with the ability to learn and apply complex manufacturing and engineering concepts

Experience delivering technical training, customer support, field applications engineering, manufacturing engineering, or related technical functions

Excellent verbal, written, and presentation skills with the ability to engage diverse technical audiences

Ability to effectively communicate complex information in a clear, practical, and customer-focused manner

Experience troubleshooting technical and manufacturing issues using structured problem-solving techniques

Strong interpersonal skills and ability to build productive relationships with customers and cross-functional teams

Ability to work independently while effectively collaborating across technical and commercial organizations

Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, and Teams

Willingness and ability to travel domestically and internationally

Nice to Haves

Experience in fiber optics, optical connectivity, connector technology, or cable assembly manufacturing

Knowledge of fiber optic connector termination, inspection, testing, and manufacturing processes

Experience working in precision manufacturing or high-technology production environments

Familiarity with optical test equipment, including insertion loss and return loss measurement systems

Experience developing certification programs, technical curriculum, or customer training materials

Knowledge of continuous improvement methodologies and quality systems

Experience supporting new product introductions and customer implementation activities

Exposure to data analysis tools and technical reporting methods

What We Offer

Competitive salary with performance-based bonus potential

4 weeks of PTO plus paid holidays

Comprehensive medical, dental, and vision coverage

401(k) with employer match

A collaborative culture focused on innovation and continuous improvement

Opportunities for career growth within a global technology leader

Employment Type: Full-Time

US Conec will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do.

U S Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics