Applications Support Specialist

Key Responsibilities

Incident & Problem Management

• •Lead major incident (MI) bridges and restore service with minimum business impact.
• •Handle all L3 escalations , perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• •Own technical RCAs , drive long‑term and systemic remediation.
• •Identify recurring failure patterns and risks.

Reliability Engineering

• •Apply SRE principles : SLIs/SLOs, error budgets, resilience patterns.
• •Tune JVM parameters , analyze thread/heap dumps, and improve performance.
• •Influence application architecture for fault tolerance, scalability, and recoverability .
• •Validate DR readiness , failover behavior, and resilience testing outcomes.

Change, Release & Risk

• •Provide technical approval and risk assessment for high-risk changes.
• •Enforce operational readiness for new apps and major releases.
• •Ensure changes meet audit, compliance, and regulatory expectations .

Automation, Monitoring & Observability

• •Build advanced automation using Shell/Python/PowerShell .
• •Develop frameworks for health validation , automated recovery, and compliance checks.
• •Define observability standards; optimize alerts and improve MTTR .

Leadership & Mentorship

• •Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• •Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• •Strong knowledge of application architecture, distributed systems, and middleware .
• •Java expertise : JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• •.Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• •Strong Unix/Linux , networking basics, and advanced scripting ( Shell/Python/PowerShell/VBS ).
• •Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• •Handson with observability tools : Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• •Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• •Experience in regulated production environments .

Soft Skills

• •Strong technical leadership and decision‑making.
• •Clear communication during high‑pressure incidents.
• •Ownership mindset and business awareness.

Experience & Education

• •7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• •Bachelor’s degree in Computer Science/Engineering or equivalent.
• •ITIL, cloud, or industry certifications (preferred).
• •Banking/financial domain experience (preferred).

Working Conditions

• •On‑call and after‑hours support as required.
• •Fast‑paced environment with multiple priorities.
• •Hybrid working model