AR Analyst, Credit Control Administrator

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

AR Analyst, Credit Control Administrator | London

About Convene Hospitality Group

Convene Hospitality Group designs and operates experiential event venues, bringing premium meeting and event experiences to some of the world’s leading organisations. Through a growing portfolio of brands including Convene, etc.venues and NeueHouse, we operate a network of nearly 40 venues and are the largest single provider of dedicated meeting and event spaces across the US and UK.

The UK is central to that story. From our Convene venues across the City of London to etc.venues in London and Manchester and with our new West End destination (Convene Rathbone), our UK footprint continues to grow and so does the pace of the events we deliver. Every conference, board meeting and live event our clients host relies on a finance team that keeps things moving behind the scenes.

About the Role

We are seeking an organised and proactive AR Analyst, Credit Control Administrator to support our UK market by managing portal administration, purchase order tracking, payment processing and day-to-day credit control. You’ll sit at the point where finance meets live operations: securing POs before events go ahead, uploading invoices to client portals, and running urgent collections for upcoming events so our venue teams can focus on delivering exceptional experiences. It’s a hands-on role for someone who enjoys a fast-moving environment and takes pride in getting the detail right.

What You’ll Do

Transactional Processing & Admin Support:

Sync new accounts, billing details, and AP contacts between CRM systems and NetSuite

Turn around closed-won Enterprise/Credit Term opportunities, verifying alignment with complex Master Services Agreements (MSAs), custom schedules, and enterprise credit terms

Log billing queries, maintain detailed records of customer communication, and support month-end administrative tasks

Portal Management & Invoice Uploads:

Proactively chase and secure missing Purchase Orders (POs) from clients and sales teams to prevent billing delays

Attach/add Purchase Orders (POs) to customer invoices immediately upon receipt and re-issue updated invoices as needed

Set up and maintain customer vendor portals (e.g., Coupa, Ariba, Taulia)

Upload final invoices, credit notes, and supporting documentation directly to customer portals

Process payment link requests from customers or sales teams to facilitate quick card payments

Handle all customer billing address amendments and billing contact updates in NetSuite/CRM

Urgent Pre-Event Collections & Credit Control:

Lead urgent chasing for upcoming events with unpaid deposits due that week to safeguard revenue prior to event execution

Issue routine customer account statements

Send Deposit Exception Report and Final Invoices Without Acknowledgment reporting

Assist the Senior AR Analysts with routine administrative collection tasks and initial outreach, as required

Log billing queries, maintain detailed records of customer communication, and support month-end administrative tasks

Experience Required

1-3 years of experience in Accounts Receivable, Credit Control, or Sales Operations

Assertive communication style with strong attention to detail and urgency around event-driven deadlines.

Hands-on experience with NetSuite and Microsoft Excel.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

*FOR FT UK:*

Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs. Because your well-being matters, inside and outside of work.

Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay.

Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program. We invest in you so you can grow personally and professionally.

Growth & Recognition: Career development opportunities and programs to celebrate your achievements.

Community & Impact: Volunteer, donate, and make a real impact through your work.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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