Asia Pacific Regional Manager/Director, Service Business Unit

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Hsinchu,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

Description

This role is responsible for all Asia Pacific business and field service operations aspects of Applied Materials MDP/ALD Service Business Unit - Service Product Segment supplying the semiconductor industry. This person will engage cross-functionally to drive all aspects of the business and product lifecycle to deliver to customer and business expectations. This is a high growth business opportunity within Applied Materials Global Service Division.

Key Responsibilities

• •Provides executive leadership for regional business and customer strategy, planning and execution for the Asia Pacific regional service business
• •Directly manages Service Business Unit regional product marketing and field service focal teams
• •Engages with Asia Pacific region sales and field service leadership teams to drive MDP/ALD service opportunities in region
• •Builds understanding of regional and customer specific market requirements to provide inputs on customer and market requirements for product development needs
• •Responsible for service product marketing activities, developing opportunity value proposition, business sizing, sales opportunity analysis, Go-To-Market strategy including 7Ps of service marketing
• •Leads the development of pricing models/strategy, financial plans, business case assessment and analytics for the service opportunities
• •Engages directly with customers, business development, service sales, field service and other value chain partners to deliver to business and stakeholder expectations
• •Sponsors/drives inorganic growth activities and partnership development to support business execution and delivery
• •Drive program and business outcomes utilizing applied and industry best practices/processes (CRM, SF, ERP etc…)
• •Deeply engages with technical application and product development execution to ensure program success (Performance/Capability, Cost, Timing)
• •Drives activities for the Service Business Unit through strong cross-functional engagement across multiple geographies & external partners in Sales, Marketing, Engineering, Operations, Finance, Legal etc… to deliver to regional business opportunities and business financials
• •Makes customer and management presentations on Service Business Unit business to support sales opportunity development, strategic and business planning, and service opportunity penetration
• •Communicates business progress and execution to senior executive and stakeholders to successfully secure necessary support and resources to deliver to growth expectations
• •Uses business analytics tools to support internal business analysis and reporting
• •Leads team members to track service contract performance including financial and operation readiness and execution
• •Facilitates coordination of ELS/NPI equipment support and service opportunity development, leads coordination of planning and execution with service product development and product support teams

Desired Skills, Competencies & Experience

• •Higher Degree or equivalent experience with minimum 7+ years of industry experience
• •Demonstrates depth and/or breadth of field experience and expertise in Wafer Fabrication Equipment and Metal and Atomic Layer Deposition Products operation and business
• •Demonstrates product knowledge along with technical expertise; understanding for value creation for customers
• •Ability to provide leadership and influence without direct authority, managing in a matrixed organization
• •Demonstrates understanding of service business principles
• •Customer focused - Strong business and commercial acumen with previous regional leadership, management, or marketing/sales experience
• •Strong program management and technical acumen with past product marketing experience
• •High financial acumen and analytical/data-oriented decision-making style
• •Strong analytical skills and experience using Microsoft Excel
• •Positive can-do entrepreneurial attitude that builds support
• •Strong communication skills and interpersonal presence that extends confidence and humility
• •Experience building and delivering executive level presentations
• •Ability to innovate and solve unique and complex problems with broad impact on the business
• •Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (technologists, engineering, Ops, finance, marketing, strategy)
• •Ability to anticipate customer needs, business and regulatory issues; recommend product, process or service improvements
• •Excellent time management and project management skills

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.