Assistant Call Center Manager

🌊 Who We Are

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

Service should feel human, not transactional

Customers should feel heard, cared for, and taken seriously

Leadership should be present, supportive, and accountable

And a career here can be something you’re proud of—not just something you do

We’ve built a company where people grow, customers trust us, and the bar is set high.

⚠️ Let’s Be Clear (Read This First)

This is not for everyone.

• This is not just a support role.
• This is not sitting back and observing.

This is a high-performance leadership role where:

Coaching matters

Accountability matters

Execution matters

You will be in the middle of the action—supporting the team, driving performance, and stepping into leadership.

If you’re not ready to lead, give feedback, and take ownership of results—this is not the place for you.

👉 We are where the best come to become elite—and this is a pathway into leadership.

📞 What You’ll Do

As an Assistant Call Center Manager at Seaside, you will:

Support and coach Customer Service Representatives and Dispatchers

Assist with daily call center and dispatch operations

Help ensure the schedule is full and optimized daily

Monitor call quality and provide real-time feedback for quality control and quality assurance

Reinforce call scripts and booking processes

Assist in training and onboarding new team members

Track and support team performance (booking %, call quality, etc.)

Step in as acting manager when needed

Communicate expectations and connect performance to results

Keeping up with documentation, updating, and implementation of SOPs

💪 What Success Looks Like Here

The team is booking efficiently and performing at a high level

Calls are handled with empathy, urgency, and professionalism

Coaching leads to measurable improvement

The schedule stays full and optimized

Team members feel supported and challenged

You take ownership of team performance—not just your own

🧠 What Makes This Role Different

This is not just a call center role.

We invest heavily in:

Leadership development

Coaching and performance systems

Creating strong, confident teams

• You won’t just support a team here—
• 👉 You’ll help lead one and grow into full leadership.

💰 Compensation & Benefits

We believe great people deserve to be taken care of.

Competitive pay: $25-27/hour (based on experience and performance)

100% paid health, dental, and vision (for you AND your family)

$15,000 company-paid life insurance

401(k) with 4% match

Profit sharing

Paid vacation, sick time, and holidays

Gym membership

Ongoing leadership and professional development

👉 Very few companies offer what we offer. We mean that.

🧩 Who This Is For

This role is a great fit if you:

Have experience in call center, dispatch, or customer service environments

Enjoy coaching and helping others improve

Are organized, detail-oriented, and proactive

Communicate clearly and confidently

Want to grow into a leadership role

🚫 Who This Is NOT For

This is NOT a fit if you:

Avoid giving feedback or holding others accountable

Struggle in fast-paced environments

Prefer working independently without team responsibility

Lack urgency or follow-through

Want a low-pressure role

📍 Location

This is an in-person position operating out of Bishopville, Maryland

🌅 Our Mission

Bring brightness today.

Unlock the potential of tomorrow.

💙 Our Values

These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

Ownership — Take initiative. Own the outcome. Leave it better than you found it.

Empathy — Lead with humanity, care and understanding.

Courage — Embrace discomfort. Do the hard things. Growth follows.

Gratitude — There is always something to be grateful for. Find it. Share it.

Authenticity — Be your weird self and respect that in others. You shine brighter that way.

🔥 Final Word

There are easier roles out there.

But if you’re looking for:

Growth

Leadership opportunity

A team that actually cares

And a clear path to the next level

👉 This might be it.

📩 Apply Now

If you’re ready to step into leadership and make a real impact, we’d love to meet you.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.