Assistant City Head - Chennai

ABOUT COMPANY

Blitz enables Quick Commerce and Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

KEY RESPONSIBILITIES:

• •Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams.
• •Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric .
• •Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation.
• •Achieve operational excellence by setting up scalable processes and driving continuous improvements.
• •Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins .
• •Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience.
• •Understand & fulfill client requirements related to quick commerce logistics operations .
• •Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes.
• •Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction.
• •Actively drive adoption of best practices across all operational functions.

BASIC QUALIFICATIONS:

• •Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2 – 4 years of relevant experience in operations/logistics.
• •Excellent written and verbal communication skills (remote & face-to-face).
• •Strong metric-driven mindset with ability to dive deep into data .
• •Knowledge of HR policies, employment law , and handling people processes.
• •Proven coaching and leadership skills with experience in building & mentoring high-performance teams.

PREFERRED QUALIFICATIONS:

• •Strong attention to detail with excellent written and oral communication.
• •Ability to manage multiple priorities in a dynamic, fast-paced environment .
• •Decisive, confident, and capable of influencing stakeholders.
• •Prior experience in quick commerce, last-mile logistics, or hyperlocal delivery operations is a plus.