Assistant Community Manager Multi-Site Denver

POSITION SUMMARY

As an Assistant Manager, you’ll put your customer service and property management experience to work in assisting your Multi-Site Manager in all community operations with an emphasis on accounts payable. You’ll have direct contact with our customers and will serve a key role in leasing apartments and maintaining and enhancing our customer service platform.

Our Assistant Managers are critical members of our team. They’re responsible for providing great customer service - the cornerstone of the RedPeak experience – and keeping the community running smoothly.

Position Details

Schedule: Monday - Friday, 9am - 6pm

Pay: $26-$29/hour, plus bonuses

Multi-Site: 549 Apartments,12 Buildings

Office Located at: 1044 N Downing St, Denver, CO 80218

WHAT YOU'll DO:

Actively support fellow team members and CM through ongoing mentoring, learning opportunities, and effective communication. As second in command, take a leadership role with resident relations and fellow team members through knowledgeable, confident support.

Leads team and supervises vendors to ensure all residents receive professional service in every area property operations.

Work with leasing staff to ensure leasing/marketing goals are being met Increase/maintain occupancy by aiding in leasing functions.

Positively impact RedPeak’s reputation through effective Emotional Intelligence and communication skills.

Provide exceptional customer service and create thoughtful customer and team member experiences. Demonstrate and uphold RedPeak service expectations, ensuring minimal resident turnover.

Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins.

Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

Ensure adherence to RedPeak standards by monitoring curb appeal, timely and effective lead management response, and audits to guarantee compliance.

Ensures the properties under management are maintained to the highest standards vs. comparable properties in the market.

Assist Community Manager in day-to-day community operations, ensuring that all RedPeak policies and procedures are being followed; ensures all team members are current on training.

Maintain positive relations with all community vendors; provide vendors with applicable service expectations and obtain and approve bids for vendor-aided community projects ensuring coverage of necessary scope of work.

Manage daily accounting practices to ensure accurate billing, cash flow management, delinquency management, and month-end reporting processes.

Monthly management and payment of community invoices; approving and coding invoices for payment.

Monthly posting of rent charges including utility charges if applicable; rent collection and delinquency management; managing write-offs and collection accounts.

Maintain a stabilized fiscal operation; including all aspects of overall community budget and finances and achieve objectives for property financial performance.

Completes all property financials, reporting, and analysis according to schedule and owner/investor requirements.

Coordinate with the Concierge Team to ensure all non-recurring resident service charges are entered.

Review and report any variances from annual budget to Community Manager.

WHAT WE’RE LOOKING FOR

Demonstrated leadership and strategic thinking skills

Warm, friendly and service-oriented attitude

Pride in work and community

High degree of flexibility and tolerance for change

Ability to train, develop, lead and mentor

Superior written and verbal communications skills

Organized and detail-oriented

Reliable transportation and valid driver's license

High School Diploma or equivalent

Bachelor’s Degree

3+ years of property management experience, including on-site experience

Experience in supervisory roles with 200+ unit communities.

Experience in writing and maintaining budgets

Proficient in Yardi Voyager property management software

General office, bookkeeping and sales skills

Computer literate, including Microsoft Office

Proficiency with email and Internet platforms

Full compensation packages are based on candidate experience and certifications.

Pay Range:

$26 — $29 USD