Assistant CS Manager

What we offer:

· Career Development

· Competitive Compensation and Benefits

· Pay Transparency

· Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

This is What You Will do in This Role:

• •Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions and concerns.
• •Support customer inquiries regarding products and parts via email, phone and chat.
• •Quotes, prepares, enters, verifies, acknowledge, document, log, coordinates, modifies, reprices and/or expedites customer orders.
• •Investigates and ensures resolution of customer service request and developing service agreement.
• •Maintains accurate and complete documentation of customer communications and action taken.
• •Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
• •Producing detailed service reports
• •Documenting processes
• •Following company procedures and protocols

What We Are Looking For:

• •3-5 years of customer service, account and coordinator experience.
• •Familiarity and experience working in customer service technology solutions: Automation system.
• •Demonstrate the highest level of ethical behavior that includes neatness, punctuality, and accuracy.
• •Professional level verbal and written communication skills.
• •Communicate with Engineering department, Development department and Product center in overseas
• •Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
• •Experience with MS office suites e.g. Outlook, Powerpoint, Word, Excel, and virtual meetings, e.g., zoom, and willingness to learn and become proficient in additional software as needed.
• •Documenting processes
• •Following company procedures and protocols