Assistant Director for Student Staff Learning and Development

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Position Summary:

Florida Atlantic University is seeking an Assistant Director for Student Staff Learning and Development. - Boca Raton, FL.

The Assistant Director of Student Staff Learning and Development serves on the Residential Education leadership team within the Department of Housing and Residential Education. This live-in position provides strategic leadership for the learning and development of more than 225 Resident Assistants, Front Desk Staff, and seasonal student employees across the Boca Raton and Jupiter campuses, while supporting the recruitment and selection of student staff.

This position requires living on campus in a provided furnished apartment. The Department of Housing and Residential Education’s residential facilities do not close. We serve our students and remain open during all campus holidays and closures. Due to our 12-month operation, staff will work on-call hours when the University is closed or when classes are not in session (ex. during Thanksgiving, Winter Break, and Spring Break). This position is considered an essential employee. In severe weather or emergency situations, the University may suspend classes or close the University. This position would be expected to remain at or report to their facilities as soon as conditions reasonably permit .

Summary of responsibilities:

Student Staff Recruitment and Selectio n

• •Provide strategic leadership for the recruitment and selection of Resident Assistants, Front Desk Staff, and seasonal student staff across the Boca Raton and Jupiter campuses.
• •Develop and continuously improve recruitment strategies, timelines, and selection processes that attract qualified student staff candidates and support departmental staffing needs.
• •Coordinate major recruitment and selection initiatives.
• •Develop recruitment strategies and processes for off-cycle positions, including Winter Break Staff, Camps and Conferences, and other seasonal student staff positions.
• •Lead the Recruitment and Selection Committee and engage professional and student staff in recruitment and selection efforts.
• •Collaborate with departmental HR partners to ensure student staff recruitment and employment processes align with university policies and applicable requirements.
• •Evaluate recruitment outcomes and selection processes and utilize data and feedback to identify opportunities for continuous improvement.

Student Staff Learning and Development

• •Provide strategic leadership for the department's student staff learning and development philosophy.
• •Lead the development and implementation of a comprehensive, competency-based student staff learning and development model aligned with the department's residential curriculum and informed by industry standards.
• •Design and facilitate intentional learning experiences that prepare student staff to support student learning, engagement, community development, wellbeing, and student success.
• •Develop and implement pre-semester training, in-service education, and ongoing professional development opportunities for student staff.
• •Develop a tiered learning approach that considers differences in student staff experience, responsibilities, and developmental needs.
• •Coordinate a year-round In-Service Training Calendar that supports continued learning, skill development, reflection, professional growth, and career readiness.
• •Collaborate with campus partners and subject-matter experts to develop and facilitate educational experiences that support departmental and student learning goals.
• •Provide onboarding and learning support for student staff hired outside of standard training cycles.
• •Lead the Learning and Development Committee and foster shared responsibility for student staff learning and development across the department.
• •Assess student staff learning and development initiatives and utilize assessment findings and participant feedback to inform future planning and program improvement.

Student Staff Experience, Performance, and Engagement

• •Provide leadership for the student staff experience from recruitment and onboarding through ongoing development, performance, and transition.
• •Develop and continuously improve systems that support student staff engagement, belonging, accountability, and success.
• •Develop and oversee student staff performance evaluation and accountability processes.
• •Provide guidance and support to Residential Education supervisors regarding student staff performance, coaching, documentation, and performance improvement.
• •Establish clear expectations and resources that promote consistent approaches to student staff supervision, coaching, recognition, and development.
• •Maintain and update student staff job descriptions, employment agreements, evaluation tools, and related resources.
• •Monitor student staff records and assignments within Workday, StarRez, and other departmental systems to support accurate staffing and supervision.
• •Utilize student staff feedback, assessment data, industry publications, and departmental priorities to identify opportunities to strengthen the student staff experience.
• •Develop strategies that support student staff engagement, leadership development, retention, and continued professional growth.
• •Advise the National Residence Hall Honorary (NRHH), a national honor society and recognition branch of the National Association of College and University Residence Halls.

Incident Response and Risk Management

• •Participate in the departmental second-level on-call rotation and provide after-hours leadership, consultation, and support.
• •Provide leadership and decision-making during critical incidents and emergency situations involving student staff, student welfare, facilities, or conduct concerns.
• •Guide professional and student staff in responding to incidents and following established university and departmental protocols.
• •Support appropriate follow-up, documentation, referrals, and communication following significant incidents.
• •Provide consultation and support to professional staff and student staff navigating complex or high-risk situations.
• •As an essential employee, remain on-site or report to campus during university closures, holidays, and critical incidents as required.

Administrative and Operational Oversight

• •Oversee administrative systems and processes related to student staff recruitment, employment, onboarding, learning, evaluation, and development.
• •Maintain accurate student staff records and documentation in Workday, StarRez, and other departmental systems.
• •Develop and maintain student staff resources, procedures, timelines, and communication materials that support consistent departmental practices.
• •Monitor student staff staffing levels, recruitment outcomes, training participation, and other relevant data to inform planning and decision-making.
• •Utilize departmental resources responsibly and contribute to budget planning related to student staff recruitment, learning, and development.
• •Recommend improvements to departmental policies, procedures, and systems that strengthen the student staff experience and support departmental priorities.
• •Collaborate with Residential Education leadership to promote consistency in student staff expectations, supervision, learning, and development across the department.

Campus Engagement

• •Provide operational and programmatic support for university-wide events, including Orientation, Family Weekend, Admissions initiatives, athletic events, and campus traditions.
• •Serve on departmental committees and represent Residential Education on divisional or university committees as assigned.
• •Develop collaborative partnerships with campus departments and stakeholders that strengthen student staf