Assistant Director -Occupancy Management

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Job Posting Title:

Assistant Director -Occupancy Management

Position Type:

Professional / Unclassified

Department:

LSUAM AA - SA - ResLife - CA - Occupancy Management (Monelle Grace Wells (00003630))

Work Location:

0103 Grace King Hall - Office

Pay Grade:

Professional

Job Description:

ASSISTANT DIRECTOR, OCCUPANCY MANAGEMENT

Reporting to the Associate Director for Occupancy Management, the Assistant Director for Occupancy Management plays an integral role in strategic planning for retention and occupancy management. With minimal direction, the Assistant Director takes initiative in challenging circumstances, solves problems where solutions are not readily apparent, interprets established departmental, divisional, and university guidelines and policies, and prioritizes work while meeting changing student needs.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

Provide oversight of assignments and occupancy processes and procedures

Supervise two Assignments Managers and support student staff who process housing records.

Coordinate with university partners, including Athletics, Global Engagement, Disability Services, ITS, and the Graduate School

Analyze occupancy and housing trends, support room selection and allocation planning, maintain application change-management processes, and develop reports and dashboards for the department and campus partners.

OPPORTUNITIES FOR LEADERSHIP:

Strengthen Occupancy Planning and Processes

Residential Life shapes yearly room-selection timelines and room-allocation decisions by analyzing historical data and estimates for returning and transfer students. The Assistant Director has the opportunity to identify trends and recommend improvements to administrative policies, processes, and occupancy practices.

Support Reliable Systems, Reporting, and Partnerships

By working with ITS and campus partners, it is a top priority to maintain effective StarRez processes and provide useful reports, dashboards, and correspondence to departmental leadership. The Assistant Director has to opportunity to build collaborative relationships that support student recruitment, retention, and service and contribute to the conditions that matter for student success through operational excellence.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

An experienced occupancy and assignment professional who can manage staff, lead comprehensive efforts, and formulate practical solutions.

An independent, action-oriented decision-maker who exercises sound judgment across a range of responsibilities.

A collaborative partner who cultivates productive relationships within the department and across campus.

A strong communicator with excellent human-relations, customer-service, organizational, and interpersonal skills.

A detail-oriented user of StarRez and other enterprise databases, with proficiency in Microsoft Word and spreadsheet software.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

In LSU Student Affairs, we create conditions that matter for student success. This priority guides how we approach our work, make decisions, and serve our students, their families, and our campus community. We pursue quality in all that we do. Students and staff deserve our best, every day, in every way. We consistently search for ways to always look to make it easy for students to succeed, whether by simplifying processes or removing barriers. We are LSU-centric as we think strategically and make decisions that advance LSU’s mission, priorities, and students. We lead with curiosity, explore possibilities, and remain open to better ideas, which means we always start with maybe. Finally, we prioritize relationships.

RESPONSIBILITIES:

Strategic Partnerships and Systems Leadership (25%): Provides leadership in developing and maintaining strategic partnerships with university departments and campus stakeholders to advance student recruitment, retention, housing accessibility, and the overall student experience. Evaluates departmental technology and administrative system needs and collaborates with the Director of Information Systems and Security to recommend system enhancements, process improvements, and resource priorities. Provides leadership in resolving complex student housing concerns, including complaints, roommate conflicts, and escalated assignment matters, in collaboration with Residence Education and other university partners. Directs collaboration with Information Technology Services (ITS) to optimize the functionality, integration, and utilization of the StarRez housing management system. Oversees the development and implementation of reporting tools, dashboards, data management practices, and communications that support departmental operations, divisional priorities, institutional reporting, and strategic decision-making.

Operational Administration, Data Analysis, and Process Improvement (25%): Oversees the collection, validation, analysis, and reporting of housing assignment and occupancy data from multiple institutional sources, ensuring the accuracy, integrity, and timely dissemination of information, including Date of Record reporting. Evaluates housing assignment operations, occupancy trends, application activity, and administrative processes to identify operational risks, forecast demand, and develop recommendations that improve efficiency, service delivery, and space utilization. Establishes and monitors data auditing practices and performance measures to inform policy development, resource allocation, and operational planning. Directs application change management practices, including the development and maintenance of documentation, procedural standards, and implementation controls to ensure consistency, accountability, and continuity of operations.

Strategic Planning and Housing Allocation Management (20%): Leads the strategic planning and administration of housing assignment and room selection processes for returning and transfer students. Establishes annual upper-class room selection timelines and operational priorities in collaboration with the Associate Director of Occupancy Management and other key stakeholders. Develops and evaluates housing allocation models using historical occupancy data, enrollment projections, returning student trends, transfer student estimates, and anticipated housing demand to inform strategic decisions regarding room inventory, space allocation, and occupancy management. Exercises independent judgment in developing recommendations and implementing allocation strategies that balance institutional priorities, student preferences, housing capacity, and operational requirements. Leads the development, review, and implementation of administrative policies, procedures, and process improvements to strengthen consistency, accountability, and effectiveness across housing assignment operations.

Personnel Management and Staff Development (20%): Provides direct supervision, leadership, and performance management for two Assignments Managers, including recruitment and selection, goal setting, workload distribution, professional development, performance evaluation, and accountability for departmental outcomes. Provides indirect oversight and establishes expectations for student employees responsible for processing housing records to ensure accuracy, productivity, confidentiality, and compliance with established procedures. Develops and implements staff training programs, operational standards, and quality assurance practices to promote consistent application of housing assignment policies and procedures. Serves as a senior departmental reso