Assistant General Manager

Description

Join Our Team at Ramen Tatsu-Ya in Houston!

Perks Include:

• •Flexible Scheduling
• •Paid On-the-Job Training
• •Advancement Opportunities (promotions from within)
• •Free Meals During Shifts
• •Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
• •Discounts offered at all Tatsu-Ya locations

Benefits:

• •Paid Time Off for salaried employees
• •Sick Time Off for full-time employees
• •Medical, Dental, and Vision Insurance (based on hours worked)

At Ramen Tatsu-Ya, we deliver exceptional dining experiences through outstanding service, high-quality food, and a welcoming atmosphere. We seek an experienced Assistant General Manager to lead our team and ensure smooth operations. If you are a strategic leader with a passion for excellence and a proven management track record, we want to hear from you!

Job Description:

As the Assistant General Manager, you will oversee all aspects of restaurant operations, including financial management, staff development, guest satisfaction, and facility maintenance. Your role will include:

Financial Management:

• •Review Financial Reports: Analyze weekly numbers from daily reports to assess financial performance and identify areas for improvement.
• •P&L Understanding: Maintain a general understanding of the Profit & Loss statement, including budgeting, labor cost management, and inventory counts.
• •Budget Management: Oversee budgeting processes and manage labor costs, inventory, and repair & maintenance budgets.

Administrative Duties:

• •Marketing Content: Approve marketing content to ensure brand consistency and effective promotion.
• •Payroll Management: Oversee payroll processes, including time entries, edits, and draft approvals.
• •Departmental Communication: Manage communication with staff through email, Slack, and text, and handle disciplinary actions as needed.
• •Guest and Employee Incidents: Address and resolve guest and employee incidents professionally.
• •Coaching and Mentoring: Provide coaching and mentoring to staff, focusing on leadership development and growth plans.
• •Performance Evaluations: Complete staff performance evaluations for promotions, raises, and annual reviews.
• •Guest Satisfaction: Monitor guest satisfaction through various channels (e.g., Google reviews, info line, DoorDash) and address any feedback.
• •Vendor Management: Maintain thorough knowledge of the master contact sheet for vendors and facilities.

People Management:

• •Onboarding and Recruiting: Oversee the onboarding, recruiting, and retention of staff, ensuring a smooth hiring process.
• •Orientation and Training: Facilitate orientation and training for all new hires, ensuring they understand their roles and responsibilities.
• •Internal Growth: Promote internal growth by encouraging cross-training and providing information about growth opportunities.
• •Employee Incentives: Implement creative ways to motivate staff and reward excellent performance.

Product Management:

• •Recipe and Presentation Standards: Familiarize yourself with recipes, plate presentation, and set high standards for food quality.
• •Procurement Management: Ensure all changes in purchases go through the procurement department and maintain healthy vendor relationships.

Hospitality:

• •FOH Staff Training: Ensure all front-of-house staff are properly trained, setting high expectations for service and creating a welcoming environment.
• •Guest Services: Engage with guests through table touches, upselling items, and retaining returning guests.
• •Overall Cleanliness: Maintain overall restaurant cleanliness, ensuring a clean and inviting atmosphere.

Facilities Management:

• •Health Inspection Compliance: Ensure the restaurant passes health inspections and addresses any issues promptly.
• •Facilities Communication: Coordinate with the facilities department on repairs and maintenance, and manage equipment purchases through procurement.
• •Exterior Maintenance: Oversee landscaping, exterior cleanliness, and functionality of exterior elements like speakers.
• •Depreciation Management: Understand and manage equipment depreciation, opting for repairs or replacements as needed.

Qualifications and Skills:

• •Proven experience as an Assistant General Manager or in a similar management role within the hospitality industry
• •Strong financial management skills, including P&L oversight, budgeting, and inventory control
• •Excellent leadership abilities with a focus on coaching and mentoring
• •Skilled in managing staff performance and implementing effective training programs
• •Exceptional guest service skills with a commitment to upholding high standards
• •Knowledge of facilities management and maintenance procedures
• •Strong communication skills and the ability to manage departmental and vendor relationships effectively

Requirements

• •18+ years old.
• •Valid food manager’s and TABC certificates.
• •Previous management experience.
• •Ability to work in a fast-paced environment, lift 25-50 lbs, and stand for prolonged periods.

If you are a strategic leader with a passion for excellence in hospitality, apply to join our team!