Assistant Manager

Description

Role and Responsibilities

• •Assists in managing the hiring and training of restaurant staff.
• •Works with Manager in managing callouts to ensure proper coverage.
• •Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• •Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• •Works with Manager to develop, train, and ensure a great place to work.
• •Works with Manager to conduct performance evaluations that are timely and constructive.
• •Works with Manager to handle discipline and termination of employees in accordance with restaurant policy.
• •Review and manage communications in our Burgermaster Corporate communication tool.
• •Periodically assists with end of day financial reconciliation.
• •Oversee and conduct daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• •Periodically evaluate and submit requests to the maintenance team for restaurant equipment repairs and maintenance
• •Performs other duties as assigned.

Required Knowledge, Skills, and Abilities

• •Strong supervisory and leadership skills.
• •Excellent interpersonal skills with a focus on customer service.
• •Excellent time management skills.
• •Excellent organizational skills and attention to detail.
• •Familiarity with food handling, safety, and other restaurant guidelines.
• •Proficient with Microsoft Office Suite or related software.
• •Strong oral and written communication, Spanish language a plus.

Education and Experience

• •High school diploma or equivalent preferred.
• •Previous restaurant experience required; management or supervisory experience preferred.
• •Successful completion of corporate training program required.
• •Food handler’s permit required within 7 days of hire.
• •ServeSafe certifications required within 1 year of hire to Shift Lead role

Work Environment

• •Ability to traverse all parts of the restaurant quickly.
• •Prolonged periods sitting at a desk and working on a computer.
• •Must be able to lift 50 pounds at times.
• •Time divided between desk work, working in restaurant, and meetings.
• •Must be comfortable working long hours, including nights and weekends.

Benefits - Based on eligibility

• •Medical
• •Dental
• •Vision
• •Life
• •Vacation
• •Sick Pay
• •Paid meal while on shift
• •401(k)
• •401(k) employer match

$30-$35 per hour