Assistant Manager

Assistant Manager

Employment Type: Full-Time

Availability: Assistant Managers work a mix of daytime, evening, and weekend shifts. Weekends are our busiest times and are required.

Compensation: $26.00 - 28.00 per hour

Location: 3742 West River Road, Tucson, Arizona 85741

Welcome to Lava Island!

Lava Island is a high-energy indoor play oasis filled with trampolines, slides, foam pits, obstacle courses, and nonstop birthday parties. It’s a fast-paced environment where families come to make memories—and where strong leaders set the tone for safety, hospitality, and teamwork.

A s an Assistant Manager , you’ll guide your team through fast-paced days, high guest expectations, and the kind of moments that make this place feel unforgettable.

Why You’ll Love Working Here

Lead a team that brings energy, joy, and hospitality to life

Set the tone for culture, accountability, and guest experience

Be trusted as the on-duty manager for a thriving, fast-paced business

Grow your leadership toolkit through real responsibility and coaching

Clear advancement into higher leadership roles

Competitive pay, health benefits (medical, dental, vision), and employee discounts

What You’ll Do

As an Assistant Manager , you’ll oversee daily operations and lead the team on shift—focusing on safety, hospitality, and teamwork. You may specialize in one area (Cafe or Parties), but you support the whole facility as the on-site leader, working closely with the General Manager and Operations Manager to keep the park running smoothly.

Your responsibilities may include:

Lead People

Coach, train, and motivate team members during your shift

Hold the team accountable to performance expectations and hospitality standards

Foster a positive, safe, guest-focused culture

Run Operations

Serve as the Manager on Duty (MOD), often the primary leader on-site

Oversee all guest-facing and behind-the-scenes areas during your shift

Ensure safety, cleanliness, and operational flow across the park

Respond quickly to guest concerns and resolve issues with empathy

Work collaboratively with the Operations Manager and General Manager on expectations and issue escalation

Drive Results

Monitor team productivity and guest satisfaction

Execute daily checklists, performance benchmarks, and guest experience standards

Support food service efficiency, throughput, and accuracy

Assist with parties, events, and projects assigned by the General Manager

This role is active and hands-on, with a lot of movement and a wide variety of responsibilities.

Success in this role looks like leading with confidence, staying composed under pressure, and helping the team deliver a great day for families.

Who Thrives Here

We’re intentional about the leaders we build. Assistant Managers at Lava Island are:

A people-first leader with hospitality or guest facing experience

Confident supervising a team of 15+ in a fast-paced environment

A strong communicator who leads by example

Organized, steady under pressure, and adaptable

Hands-on—willing to jump in wherever the team needs support

Focused on safety, service quality, and guest satisfaction

Growth-minded, reliable, and team-oriented

We’re looking for leaders who care about their work, their team, and the families they serve.

Your Growth Path

Assistant Manager is the starting point on our park leadership team. Growth happens when you consistently show strong performance, leadership presence, and the ability to lead a team. As you build confidence and skill, you may grow into an Operations Manager and General Manager role.

What You’ll Need

Age 18 or older

High school diploma or equivalent

ServSafe Manager Certification, or ability to complete within 30 days

Experience in a guest facing hospitality leadership role

Ability to lead large teams respectfully and confidently

Reliable, professional presence during high-volume shifts

Background check and drug screen

Ability to stand for long periods and lift up to 50 lbs

Must be available evenings, weekends, and holidays