Assistant Manager - Central Operations

About Us:

• •Zippee improves customer loyalty & RTOs for India’s top consumer brands by enabling Quick Commerce via their websites.
• •Brands connect their online store to our platform in just a few clicks & can kickstart 30-Min/60-Min/120-Min/Same-Day Delivery for consumers through our dark store network across India.
• •Our team is ex. Retention Science, oracle, Blinkit, and from institutions like Hindu College, BITS Pilani, and University of Southern California.
• •Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Learn more at www.zippee.delivery.

Job Description:

• •Zippee is looking for ambitious and analytical Assistant Managers - Central Operations to join our Gurugram team.
• •You'll own the performance of our Quick Commerce network across dark stores, last-mile delivery, and fulfilment, driving speed, reliability, and cost efficiency at scale.
• •This is a high-ownership role with a steep growth trajectory, working closely with City Operations, Product, Tech, and Customer Success teams to solve operational challenges and improve network performance.
• •We're looking for someone who thrives in a fast-paced, high-pressure startup where ownership is everything.

What you will do:

• •Own central operations across dark stores, last-mile delivery, and same-day fulfilment.
• •Monitor and improve network KPIs including SLA adherence, delivery TAT, first-attempt success rate, rider productivity, and cost-per-order.
• •Identify operational bottlenecks and drive process improvements across fulfilment and last-mile operations.
• •Work closely with Product, Tech, Finance, and City Operations teams to automate workflows and improve operational efficiency.
• •Support new city launches, dark store expansion, operational audits, and network optimization across India.
• •Build MIS dashboards and operational reports to enable data-driven decision-making.

Qualifications:

• •4-8 years of experience in Central Operations, Last-Mile Operations, Supply Chain, Logistics, or Quick Commerce.
• •Bachelor's degree in Business, Operations, Supply Chain, or a related field; MBA preferred.
• •Strong analytical skills with advanced Excel/Google Sheets proficiency and experience working with operational dashboards.
• •Hands-on experience managing delivery SLAs, fulfilment operations, rider performance, and operational metrics.
• •Strong stakeholder management and problem-solving skills.
• •High ownership mindset with willingness to travel for operational execution.
• •Must have your own laptop.

What you'll get:

• •Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
• •Steep learning and growth curve.
• •Annual company retreat.