Assistant Manager- Concord Mills, NC

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Meet personal and store sales goals

Assist in the tracking, monitoring, and communication of business results

Ensure an elevated level of sales and service is practiced by all associates; lead by example

Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales

Ensure all sales related policies and procedures are maintained

Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff

Maintain a keen interest in the fashion industry and market trends

Customer Service:

Ensure all associates provide the highest level of customer service

Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

Resolve all client problems and complaints quickly and effectively

Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).

Operations:

Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

Support and assist in staff training in all areas of appropriate register usage and maintenance

Understand and properly execute all management register functions

Participate in inventories

Understand and execute cash control procedures including: bank deposits, safe funds, petty cash

Merchandising/Visual:

Assist in the implementation and maintenance of all merchandising/ visual directives

Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

Ensure deliveries are properly processed in a timely manner

Identify and communicate product concerns in a timely manner

Communicate inventory needs to support the business goal

Human Resources:

Assist in the recruitment, training and development of staff

Assist in ensuring the integrity of payroll and the payroll process

Continually evaluate the performance of each associate and provide constant feedback to ensure results

Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

Support and provide follow-up for all training programs, seminars etc.

Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times.

Job Type: Full-time

Required education:

Bachelor's

Required experience:

Management: 3 years

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.