Assistant Manager - Denver Metro

Assistant Manager

Discover your Purpose, Seize Opportunity and Build a Vibrant Community with Sweet Cow!

We value bright, adaptable, energetic team players with a strong desire to contribute and lead. If you possess an insatiable curiosity and an eagerness to learn, we want you on our team. We are an evolving company with a focus on four values : community, kindness, contribution, and growth.

Our mission is simple: At Sweet Cow, we are committed to making the best-tasting ice cream, served by the friendliest scoopers, in the cleanest shop on the planet.

Let's scoop smiles together!

Your role:

The Assistant Manager provides direction, maintains operations, and drives results through people development, sales, and growth. Assistant Managers hire, train, and coach through company values to uphold standards and achieve the company mission. If you thrive on challenges and are eager to explore opportunities for personal and professional growth, this role is designed for someone like you. A natural leader with exceptional delegation skills and a keen ability to adapt to evolving landscapes, you are dedicated to ensuring customer satisfaction and fostering connections within the community. Your friendly, positive, and enthusiastic demeanor makes you an ideal addition to our team, and we look forward to welcoming you on board!

Your Contribution and Responsibilities:

Focus on Customers and Community

Provide consistent, positive, and engaging customer experiences rooted in company values

Create and foster a customer-centric shop culture

Address customer needs and concerns through genuine care and authentic human connection

Embrace, share, and coach customer feedback

Cultivate and nurture a lively and spirited shop vibe for the team and customers

Build Effective Teams

Assist the General Manager in identifying, screening and hiring the right talent

Lead and coach shop trainers in effective training to ensure retention and minimize employee turnover

Foster a growth-oriented environment through continuous team development, coaching, and feedback

Plan and execute company training programs

Supervise and address team performance

Execution

Ensure effective execution of daily operations

Maintain oversight of all hourly positions to ensure all company standards are being met

Navigate ambiguity, embrace and lead change, and make intentional and strategic decisions

Clearly detail and communicate shop performance to the General Manager

Utilize and oversee established systems, tools, and procedures

Uphold company standards and norms

Coach and uphold Sweet Cow’s standard of cleanliness

Ensure optimal product and supply levels through accurate inventory-taking

Delegate tasks based on customer flow and necessary action items

Thrive in a fast-paced environment with a positive attitude

Communicate with Impact

Utilize open and direct communication

Engage, connect, coach, and lead teams with clarity, positivity, and kindness

Train, coach, and provide feedback creating an understanding of our company, shop priorities, and menu

Develop teams through sharing the company's mission, values, history, and purpose

Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’

Maintain weekly communication to the team with pertinent information and upcoming changes

Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity

Embrace feedback and communicate in a timely, considerate, and detailed manner

Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride

Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations

Core Responsibilities:

Weekly and Daily Planning & Execution: Develop and implement weekly and daily plans, ensuring successful execution and necessary adjustments.

Team Development: Lead approved team development initiatives and provide oversight to ensure continuous growth and improvement.

Observation & Improvement: Conduct regular observations, identify areas for improvement, and implement effective change.

Training & Validation: Lead training and validation processes for the shop, serve as the primary coach and mentor for Shift Leads (SLs), Ice Cream Makers, Production Team members, Trainers, and Scoopers.

Team Communication: Facilitate weekly team communication through the weekly scoop and in person.

Attendance Management: Uphold the attendance policy by coaching the team and ensuring consistent compliance.

Performance Documentation: Prepare and deliver write-ups as needed to address performance issues.

Interviewing: Conduct phone screens and initial interviews for prospective new hires.

Support to General Manager (GM): Assist the GM with tasks such as roster management, employee orientation, production orders, conducting 1:1 meetings with SLs, Individual Performance Reviews (IPRs), and clock-in audits.

Shift Requirements:

5 shifts/week (35-38 hours)

3 high revenue shifts (Thursday-Sunday)

Weekly: 1 opening shift, 2 mid shifts (one on Fri/Sat/Sun), 2 closing shifts (including one on Fri/Sat)

Eligibility Requirements

High school diploma or GED required

Have at least two years of experience in a related service industry

Have at least one year of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees

Must be a minimum of 21 years of age

Able to lift up to 50 lbs

Ability to stand for the entirety of a shift

Adhere to the written schedule and maintain consistent attendance and punctuality

Maintain a weekly schedule of 35-38 in-shop hours scheduled based on shop and team needs

Compensation

$25.50 per hour ($19/hr + $6.50/hr average in tips)

Rewards & Bonuses

Bonus program based on shop performance

Benefits

Health insurance benefits (50% employer paid)

401(K) Plan with a 4% employer match

Dental Plan (employee paid)

Vision Plan (employee paid)

Paid Time Off

Two Weeks PTO

Perks

Opportunities for career growth and development

Discounted employee store

Friends & family ice cream discount

Free ice cream daily

Two complimentary pints per week

Applications are accepted on an ongoing basis.