Assistant Manager/Key Holder

We are looking for a competitive Assistant Managers/Key Holders to help customers identify and purchase products they desire. Management duties to include selling, restocking, and merchandising. The goal is to provide high-class customer service and to increase the company’s growth and revenue through sales maximization.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service

Maintain outstanding store condition and visual merchandising standards

Maintain a fully stocked store

Ascertain customers’ needs and wants

Recommend and display items that match customer needs

Welcome and greet customers

Manage point-of-sale processes

Actively involved in the receiving of new shipments

Keep up to date with product information

Accurately describe product features and benefits

Follow all companies' policies and procedures

Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance

Operate point of sale (POS) and take payment or obtain credit authorization

Provide estimates for jewelry and watch repairs

Perform business opening and closing procedures as outlined in Policy and Procedures Guide

Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows

Complete case counts

Maintain safety and security of location by following all Loss Prevention and Security policies and procedures

Maintain flexibility to work any shift, including weekends, holidays, and overtime

Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

3+ years of jewelry sales experience

Proven working experience in retail sales

Basic understanding of sales principles and customer service practices

Proficiency in English

Track record of over-achieving sales quota

Solid communication and interpersonal skills

Customer service focus

Friendly, helpful, confident, and engaging personality

Basic administration skills

High school degree

Commitment to excellence, with a passion for jewelry with a desire to succeed.

Compensation is based on experience.