Assistant Manager - Transport

Job Title

Assistant Manager - Transport

Job Description Summary

Job Description

• •undefined
• •Service Delivery

• •Deliver high-quality, prompt, and courteous transport management services.
• •Ensure smooth daily transport operations while maintaining service standards.
• •Attend to emergencies, including medical transport needs, ensuring minimal disruption.
• •undefined
• •Coordination & Communication

• •Liaise daily with the Customer’s Transport Manager on operational matters.
• •Escalate all issues beyond delegated authority to the Transport Manager.
• •Coordinate with vendor operations teams to ensure timely employee pickups and drops.
• •Attend and respond to employee calls regarding day-to-day transport issues.
• •Communicate any SOP changes or process updates to the Transport Manager.
• •undefined
• •Fleet & Vendor Management

• •Monitor and control fleet deployment by vendors (drivers and vehicles).
• •Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness).
• •Validate cab-in times and cross-check with cab requests.
• •Coordinate vehicle maintenance and servicing schedules.
• •Ensure vendor adherence to operational standards and office decorum.
• •Report all vendor non-compliance or process deviations to the Transport Manager.
• •undefined
• •Operational Planning

• •Prepare and ensure availability of transport rosters before dispatch.
• •Incorporate all deviations before dispatch and document last-minute changes.
• •Plan and coordinate driver schedules and shifts.
• •Optimize route planning to reduce operational costs and improve efficiency.
• •Utilize GPS or Transport Management Systems (TMS) for real-time tracking.
• •undefined
• •Compliance & Safety

• •Ensure adherence to transport safety norms and legal regulations.
• •Maintain proper documentation for audits, inspections, and compliance checks.
• •Investigate transport incidents and report findings with corrective actions.
• •Track fuel consumption, mileage, and vehicle usage to prevent misuse.
• •undefined
• •Reporting & Analysis
• •Ensure timely release of daily MIS reports by the vendor.
• •Analyze transport data to identify trends, inefficiencies, and improvement areas.
• •Prepare and submit periodic performance and compliance reports to management.
• •Automation & IT Enablement
• •Implement and manage automation tools for transport tracking, attendance, and billing.
• •Support GPS tracking systems, route optimization software, and mobile-based trip management.
• •Develop Excel macros, formulas, or simple scripts to automate repetitive tasks.
• •Coordinate with IT teams/vendors for system integration and troubleshooting.
• •Issue & Grievance Handling
• •Address and resolve transport-related employee complaints.
• •Handle grievances and disputes with drivers and vendors effectively.

INCO: “Cushman & Wakefield”