Assistant Officer, Video KYC Agent, Consumer Banking Group

Job Purpose :

• •Provide a brief overview of the position, including its purpose and contribution to the organization.
• •The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

• •Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
• •Verifying customer identity and documents during live video interactions
• •Ensuring adherence to regulatory and internal quality standards
• •Handling customer queries professionally during the verification process
• •Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

• •Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
• •All KYC call requests must be serviced as per defined SL without deviation.
• •KYC exceptions if any, need to be duly escalated as per defined approval matrix.
• •All required disposition and interactions with customer to be duly recorded / documented in the relevant system
• •Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications :

• •Degree holder
• •Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :

• •Strong interpersonal & verbal and written communications skills
• •Good, effective and engaging skills. Calling skills preferred
• •Basic analytical skills
• •Good judgement and problem-solving skills
• •Able to organize information in a structured manner

• •Good interpersonal and communication skills (English, Hindi & Marathi)
• •Ability to handle sensitive customer data with confidentiality
• •Problem-solving ability and presence of mind
• •Need to have Customer Centric Approach

Technical Competencies :

• •Proficient in MS office tools, Ms Excel, Power point, Word
• •Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time