Assistant Property Manager at Cottonwood Ridgeview Apartments

About Cottonwood Residential

Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.

About the Role

The Assistant Property Manager plays a critical role in supporting the overall operations and performance of the community. Working closely with the Property Manager, this position helps drive leasing results and resident retention, ensures strong administrative and financial controls, and delivers an exceptional resident experience. This role serves as a key operational partner and is expected to step into leadership responsibilities in the absence of the Property Manager.

Key Responsibilities

Operations & Financial Administration

Support the daily operations of the community, ensuring efficiency and compliance with company policies and procedures

Process and post rent payments, maintain accurate records, and manage administrative reporting within property management systems

Maintain organized files, reports, and documentation for the community

Monitor and order office supplies and ensure the management office is fully equipped

Assist with vendor coordination, invoice tracking, and general vendor management

Leasing & Resident Experience

Maintain strong knowledge of apartment availability, pricing, and community features

Support leasing efforts, including engaging prospects, applying sales techniques, and assisting with the application process

Respond promptly to resident inquiries and service requests, ensuring a high level of customer satisfaction

Assist with resident retention initiatives, including communication and follow-up efforts

Address and escalate resident concerns or unusual situations as needed

Team Support & Leadership

Support the Property Manager with hiring, onboarding, and training of on-site team members

Provide guidance and direction to team members to ensure consistent performance and service delivery

Assist with performance management, including feedback and disciplinary recommendations

Step into a leadership role and oversee operations in the absence of the Property Manager

Compliance & Community Standards

Ensure compliance with company policies, safety standards, and applicable regulations, including OSHA requirements

Conduct regular inspections of the community, including units, amenities, and common areas

Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections

Maintain awareness of community conditions and report any concerns or risks promptly

What You Bring

High school diploma or GED required; additional education or training preferred

2+ years of multifamily property management experience required

1+ years of Assistant Property Manager experience required

Basic understanding of leasing, sales, and property operations

Strong organizational and administrative skills with attention to detail

Excellent communication and interpersonal skills with the ability to interact professionally with residents, vendors, and team members

Ability to multitask, prioritize, and perform effectively under pressure

Strong problem-solving skills and ability to handle sensitive situations with discretion

Proficiency in Microsoft Office Suite

Experience with Entrata, REBA, or similar systems

Self-starter with strong initiative and a sense of urgency

Flexibility to work extended hours, including arriving prior to office opening as needed

Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed

Physical Requirements

Stand, walk, or sit alternatively depending on the day’s needs. Estimate 70% of time is spent on feet and 30% sitting at a desk

Bending, stooping, and squatting for filing and picking up litter around the property frequently needed

Ability to climb stairs frequently needed to show and inspect the property

Pushing and pulling doors/cabinets to inspect the property frequently needed

Reaching above the shoulders for supplies and inspecting the property frequently needed

Writing/typing for communication frequently needed

Grasping/turning for telephone and doorknob use frequently needed

Finger dexterity to operate office equipment frequently needed

Lifting/carrying 10-25 lbs. occasionally needed

Constant need for vision in small detail and beyond arm’s reach to view computer screens, reports, forms, inspecting the property, etc.

Constant need for hearing to communicate with staff, vendors, residents, and prospects in person and on the telephone

Why Cottonwood Residential?

We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.

Cottonwood Residential is an equal opportunity employer.

Applicant Communication & AI Disclosure

Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.

By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!