Assistant Regional Maintenance Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Regional Maintenance Manager - JLL

JLL is hiring a Regional Maintenance Manager (M2 SMM Equivalent) to Support State-of-the-art distribution centers!

JLL is hiring an M2 Regional Maintenance Manager to support state-of-the-art distribution centers! The M2 Regional Maintenance Manager delivers Material Handling, Industrial Automation and Robotics services in a 24x7 logistics environment across 4-6 sites in North America, with a primary focus on reliability engineering and program management execution. This position is responsible for ensuring service levels as described in the Master Work Order and measured by Key Performance Indicators while working closely with the account's program management lead. The M2 Regional Maintenance Manager is part of a National Operations Team that provides services to the client across the United States, Canada, Brazil and Mexico.

ESSENTIAL FUNCTIONS:

PORTFOLIO MANAGEMENT

Manage a limited portfolio of 5-7 sites with full accountability for 24x7 operations coverage

Coordinate maintenance activities across multiple shifts to ensure continuous operational support

Balance resource allocation across portfolio sites to optimize performance and cost efficiency

Establish and maintain communication protocols for round-the-clock operational coordination

Monitor and report on portfolio-wide performance metrics and KPI achievement

Ensure consistent service delivery standards across all assigned facilities

Manage escalation procedures for critical issues affecting 24x7 operations

RELIABILITY & PROGRAM MANAGEMENT

Execute contract KPIs and related client-RME strategies under guidance of senior leadership

Focus on reliability engineering principles to maximize equipment uptime and performance

Work directly with the account's program management lead to align maintenance strategies with operational objectives

Support implementation of preventive and predictive maintenance programs

Analyze equipment performance data to identify reliability improvement opportunities

Participate in root cause analysis for equipment failures and implement corrective actions

OTHER ESSENTIAL FUNCTIONS

Ensure execution against contract KPIs and related client-RME strategies

Drive accountability of subordinate team to ensure results, roles, responsibilities and expectations are exceeded in all facets of the business

Establish a deep and personal relationship with the client including regional and program managers, Site GMs and Regional Operations Managers

Set and enforce standards for each site which protects, maintains and improves the value of the client's assets

Establish Quality Assurance processes to ensure consistent performance i.e. Health Check audits

Evaluate and verify site performance and condition to ensure that RME services are held at the highest standards (every time you enter a site)

Intimately understand and report on site performance by way of operational metrics and weekly business reviews

Drive innovation strategies and creative problem solving resulting in value creation for the client

Network with other RMMs to ensure consistent deployment and execution

Transform operational practices to leverage JLL tools, processes, relationships and best practices to ensure service delivery is highly efficient, effective and leveraging JLL programs

CLIENT RELATIONSHIP MANAGEMENT

Partner with site Operations leaders, JLL leaders and Finance to ensure proper stewardship of client funds

Establish deep relationships with safety program managers both client and on account

Ensure KPI performance is achieved or exceeded (commercial impact)

LEADERSHIP WITH EMPLOYEES

Lead with passion and compassion, give and receive feedback in a positive manner, and learn with and from the team

Create a Proactive Safety Culture with all employees to Guarantee100% safety training compliance and safety-first culture that drives accountability and ensures 100% alignment and adoption of program values and performance

Establish culture that promotes employee engagement and verify effectiveness

Ensure sites are connected to the network for safety program elements

Teach budgeting processes to ensure accountability of stewardship of client funds

Mentor, coach and develop leaders, which promotes the employee experience with JLL

Deliver an ethical, diverse and quality employment environment to all employees

Create open channels of communications that establishes a link between “JLL” and each site

Create talent pipeline within site to ensure continuity of performance and values

Act as an avenue for escalations when employees are hindered in their mission

Monitor and align the region’s critical personnel metrics including Critical Position Staffing, Attrition, ER Complaints, Referrals, Connections Engagement Scores

Ensure timely completion of HR activities: IPMP, Goal Setting, ER/Union Awareness Training, policy implementation and the like

JLL ACCOUNT MANAGEMENT

Ensure labor and PRM budgets are met (inclusive of OT budget adherence and approval authority follow-through)

Report variances and trends for all controllable budgets

Ensure compliance with PO creation and invoice reconciliation processes

Set clear, understandable and attainable site goals

Establish a deep relationship with supporting HRA to support all personnel initiatives and activities

Report on region performance to ensure accountability and a common understanding of successes, challenges and issues

Ensure that all organizational goals are embraced and executed with precision

Establish open lines of communication to build trust and provide unfiltered exchanges of information

Utilize data to develop trends and insights that will drive continuous improvement in site performance

At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture—locally and globally—drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

• 140,000.00 – 150,000.00 USD per year
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Boise, ID, Portland, OR, Seattle, WA, Spokane, WA

Job Tags:

• RME
• If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• •401(k) plan with matching company contributions
• •Comprehensive Medical, Dental & Vision Care
• •Paid parental leave at 100% of salary
• •Paid Time Off and Company Holidays
• •Early access to earned wages through Daily Pay

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